Field Training Manager - Buffalo Wild Wings GO

Inspire • New York, NY

1d • $100,000 - $120,000

About The Position

The Field Training Manager supports restaurant operations leaders in driving culture, guest experiences and execution of training initiatives that support operational processes and procedures. This role develops skills and behaviors to harness training tactics and strategies to advance results in people, performance, and profit initiatives.

Requirements

• 4-year degree or equivalent combination of education and professional work experience
• Working knowledge of group setting learning delivery
• Excellent oral and written communication
• Strong drive for results, attention to quality and details, analytical problem-solving skills
• Four years of restaurant management experience with two years at/above the District Manager level
• Strong verbal and written communication skills
• Ability to assess needs, influence, collaborate, deliver and leadership
• Presentation Skills
• Strong organizational and planning skills
• Ability to set direction, develop and lead learning and development strategies that are aligned with business strategy
• Time/Organization Management
• Coaching and ability to act as a mentor
• Analytical and problem-solving skills
• Ability to influence and persuade
• Innovation and creativity

Responsibilities

• Support a culture of high performance and accountability which embodies BWW values and delivers on the brand promise
• Evaluates performance and profits short falls to improve operations and the guest experience
• Achieve financial results equal to or better than Annual Operating Plan (AOP)
• Provides coaching, support and development to multi-restaurant leaders (DMs, BCs, etc.) to uphold standards to meet business objectives and enhance guest and team member experience
• Identifies trainers and high potentials within the organization. Develops a bench for openings and future growth and ensure leaders successfully grow into expanded roles
• Leads activation rollouts within designated regions to ensure a high level of understanding and preparation prior to launch. Follows up on execution, road blocks and feedback
• Communicates & Manages aspects of scheduled sessions virtually and in certified training restaurants
• Provides and documents behavior-based feedback for learners, both positive and constructive, verbally and in writing, along with recommendations around performance
• Responsible for communicating pass/fail class completion status to learners and appropriate parties with integrity
• Leads and manages host certified training restaurant certification process and relationships partnering with local field teams and host franchisees to ensure consistent execution
• Serves as an integral part of District Manager and Training General Manager Development
• Serves as training expert within region
• Serves as a field liaison and driver of communication between the support center and District Managers or sports bars
• Champions profitability initiatives
• Leads the certification process for National Certified Training Sports Bars and GO restaurants by ensuring consistent execution and oversight of the certification process
• Champions the training responsibility for the new sports bar opening process within their region
• Key player in the LEAD development process for all levels of the organization
• Serves as an operation expert that maintains an excellent working knowledge and a high level of proficiency in the performance of all phases of operations
• Ensures compliance with all federal, state and local laws, as well as brand standards
• Curates culture aligned with the organization’s purpose and values, driving high levels of engagement and retention at all levels of the brand
• Communicates openly and honestly with multi-restaurant leaders, DVPs, RVPs, DFOs and all others about plans, progress and opportunities
• Provide recommendations and assess the efficacy of current training practices and content
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description

Benefits

• Employees (and their families) may elect to be covered by medical, dental, vision, and basic life insurance, and can enroll in our company’s 401K plan.
• Employees receive a PTO plan plus up to 13 paid holidays throughout the calendar year and are eligible to participate in the company bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager