Field Technology Engineer II

Caliber Holdings•Lewisville, TX

12h

About The Position

The Field Technology Engineer II is a highly capable individual contributor within the Field & Center Technology team, responsible for owning the deployment, optimization, and reliability of technology across Caliber Collision’s 1,800+ center locations. This role goes beyond execution to include end-to-end ownership of key technology domains—driving design input, standardization, and continuous improvement across endpoint platforms, unified communications, digital signage, and enterprise integrations. The Engineer II partners closely with senior engineers, vendors, and cross-functional teams to deliver scalable, resilient solutions that directly impact center performance and uptime.

Requirements

3-5 years in IT operations, field services, or systems engineering
Strong experience with Windows 10/11 in enterprise environments
Hands-on experience designing and managing Windows Autopilot at scale
Experience supporting large, distributed environments (multi-site, high volume)
Experience with ITSM platforms (Ivanti preferred)
Strong troubleshooting skills across hardware, software, and networking
Strong Excel and/or data analysis skills
Proven ability to take ownership and drive outcomes independently

Nice To Haves

Experience leading large-scale deployments or refresh programs
Strong experience with device lifecycle management at scale
Exposure to ERP systems and enterprise integrations
Experience with Power BI or similar reporting tools
Scripting/automation experience (PowerShell preferred)
Experience with monitoring and alerting platforms

Responsibilities

Own lifecycle management, performance, and reliability of field technologies across assigned domains or regions
Lead deployment strategy and execution for large-scale rollouts, refresh initiatives, and upgrades
Act as escalation point for complex field issues and drive root cause resolution
Ensure consistency and standardization across all center deployments
Own management and optimization of Windows 10/11 environments across distributed locations
Drive endpoint lifecycle strategy including provisioning, patching, and decommissioning
Lead troubleshooting of advanced OS, application, and configuration issues
Own and drive integrations between ITSM, ERP, and field technology platforms
Identify, design, and implement automation opportunities to reduce manual effort and improve scalability
Lead testing, validation, and documentation of integration solutions
Partner with engineering teams to improve system interoperability
Own performance, uptime, and standardization of digital signage platforms
Drive improvements in deployment methods, monitoring, and supportability
Act as escalation for complex center-level technology issues
Own operational performance of collaboration technologies including Zoom phone, Microsoft Teams Rooms, and other UC platforms
Lead troubleshooting and resolution of advanced voice, video, and connectivity issues
Partner with architecture teams on improvements and future-state design
Define and enhance monitoring, alerting, and dashboard capabilities
Analyze trends to proactively address issues and improve system reliability
Drive visibility into field technology performance and KPIs
Lead documentation efforts, including SOPs, standards, and knowledge sharing
Drive continuous improvement initiatives across field technology operations
Partner cross-functionally with operations, infrastructure, and vendor teams