Field Technician

Pomeroy • Collegeville, PA

27d • Onsite

About The Position

Responsibilities Provides on-site client facing support; including installation, servicing, and repairing systems. Quality checks operational status of system equipment before deployment. Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Requirements

• 1+ years of field support experience
• Hardware/software installation, support and troubleshooting
• Experience with Windows 10
• Experience with MS Office and OS365
• Configuring new PC?s/notebooks via SCCM imaging
• Ticket management experience
• iOS device familiarity
• Lift and carry up to 40lbs

Responsibilities

• Provides on-site client facing support; including installation, servicing, and repairing systems.
• Quality checks operational status of system equipment before deployment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees