Field Technician

Sourcepass•Easthampton, MA

6d•$60,000•Hybrid

About The Position

The Hybrid Field Technician is an in-house IT professional, qualified to provide superior customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. You should have experience in a client server environment with basic conceptual network understanding. This role provides first call response and resolution to clients consistent with the customer’s SLA’s. Support on a variety of desktops, systems, applications, networks, and mobile devices is in-line with the demands of this role. The schedule for this position is M-F 9AM-6PM EST. The salary for this position is $60,000+ (negotiable based on experience). THIS ROLE REQUIRES CLIENT SITE VISITS IN THE EASTHAMPTON, MA REGION . THEREFORE, REQUIRES FLEXIBILITY FOR DISPATCH AS NEEDED. YOU MUST HAVE A VALID ID AND RELIABLE MEANS OF TRANSPORTATION.

Requirements

Advanced knowledge of: Windows Desktop Operating Systems thru Windows 10.
Windows Server Operating Systems thru 2016.
Configuration and Administration of Active Directory and Group Policy Objects.
Administration of Exchange Servers thru 2019.
Office 365 Administration.
Networking including TCP/IP, Switching and Wireless.
Basic Knowledge of: Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS)
Basic Configuration and Administration of HP, Dell, Cisco & Meraki Networking VLAN’s, Routing and Wireless SAN’s and Shared Storage
2 or more years of post-education IT work experience OR Associates Degree in Computer Science, Information Technology or similar
Must be able to work independently and in a team environment
Self-motivated and accountable to own client issues to resolution
Solid time management and organizational skills
Excellent verbal and written communication and professional interaction with diverse clients and colleagues
Ability to work at client locations with respect to client’s work environment & staff
Sensible attitude when navigating challenging situations and frustrated clients
Valid ID: Candidates must provide a valid, government-issued ID to verify identity
Reliable Transportation: Candidates should have reliable transportation to ensure punctuality to client sites

Nice To Haves

SQL and Citrix experience a plus
Microsoft InTune experience a plus

Responsibilities

Provide Level Il technical support via phone and email to clients
Handle first call resolution while building strong customer relationships
Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level – or engage further resources if needed
Ensure that IT network is being maintained to satisfy client requirements including monitoring of system performance and identification of system enhancements
Update security programs and administer password changes to prevent unauthorized access to privileged data and information
Administer system back-up and restoration processes
Manage user workstation/server accounts, permissions, messaging systems (email, instant message), anti-virus and anti-spam
Document client issues and resolutions to maintain internal knowledge base
Maintain an awareness of customer’s SLA and support efforts to stay within the boundaries of the SLA
Participate in general meetings, company trainings, and orientation updates
On-call rotation required