Field Technician - Networking

Maryville City School District•Maryville, TN

21h•$19

About The Position

The Field Technician – Network serves as a centralized escalation resource for network-related issues between site-based technicians and the Network Administrator. This role focuses on connectivity troubleshooting, wireless performance, networked devices, and infrastructure support. This position is intentionally designed as an apprenticeship role, providing hands-on exposure to enterprise networking under the mentorship of the Network Administrator, with a defined growth pathway toward Junior Network Administrator.

Requirements

Strong analytical and troubleshooting skills
Foundational understanding of networking concepts (TCP/IP, VLANs, Wi-Fi)
Ability to interpret logs, metrics, and monitoring dashboards
Comfort working methodically during outages or high-pressure situations
Clear written and verbal communication skills
Citizenship, residency or work visa required

Responsibilities

Serve as Tier 2.5 escalation for network and connectivity issues
Troubleshoot complex wired and wireless connectivity problems
Analyze patterns in site-reported network issues to identify systemic causes
Assist during network outages, degraded performance events, and recovery efforts
Assist with monitoring and troubleshooting access point performance
Validate Wi-Fi coverage issues and escalate design-level concerns
Support VLAN, subnet, and DHCP-related troubleshooting
Assist with onboarding and troubleshooting approved network-attached devices
Assist with switch, firewall, and network equipment configuration tasks
Participate in firmware updates, configuration backups, and validation testing
Support redundancy and failover testing exercises
Assist with structured cabling documentation and troubleshooting
Use network monitoring tools to identify anomalies or performance degradation
Assist in maintaining network diagrams, IP documentation, and asset inventories
Document incidents, root causes, and remediation steps
Assist in enforcing network access and acceptable use policies
Support NAC onboarding and troubleshooting under guidance
Escalate potential security-related network events per protocol
Shadow the Network Administrator during maintenance windows and projects
Participate in network planning discussions and post-incident reviews
Gradually assume responsibility for defined network segments or services
Ability to perform any physical duties associated with this position (e.g., lifting up to 25 pounds on a regular basis, sitting for long periods of time, standing for extended periods of time, etc.)
Other duties as assigned