Field Technician II - Contract to Hire
About The Position
This is a part-time field technician role supporting multiple customer environments, including retailers, financial institutions, and restaurant locations. The technician will be dispatched to customer sites to provide general IT support, run break-fix and IMAC calls, and support a variety of technology devices. We are seeking an experienced Laser Printer Technician with hands-on experience supporting Lexmark, HP, Fuji, large-format/plotter printers, and restaurant IT hardware, including break-fix support. Strong hardware repair skills and OEM service experience are required. This is a part-time field technician role supporting multiple customer environments, including retailers, financial institutions, and restaurant locations. The technician will be dispatched to customer sites to provide general IT support, run break-fix and IMAC calls, and support a variety of technology devices. We are seeking an experienced Laser Printer Technician with hands-on experience supporting Lexmark, HP, Fuji, large-format/plotter printers, and restaurant IT hardware, including break-fix support. Strong hardware repair skills and OEM service experience are required.
Requirements
- Hands-on hardware repair and break-fix experience (printers, POS, restaurant IT hardware, PCs, etc.)
- Experience supporting Fuji printers and large-format/plotter printers strongly preferred
- Familiarity with ticketing systems
- 2–5 years of field or IT support experience preferred
Nice To Haves
- A+ certification preferred but not required
- Lexmark certifications and experience strongly preferred
- Experience with Lexmark printer break-fix and installs is a strong plus
- Fuji printer experience is a strong plus
- HP, Dell, and Lenovo experience is desirable but not required
Responsibilities
- Travel to customer sites to provide on-site IT support
- Perform break-fix and IMAC services
- Troubleshoot and repair hardware, including printers (laser, Fuji, large-format), laptops, servers, POS systems, restaurant IT hardware, and network devices
- Support multiple customers with varying levels of technical complexity
- Ensure all Service Level Agreements (SLAs) are met within the required 4–6 hour response window
- Accurately document work and time using Field Vision and Fieldglass
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
