Field Technician II

TransCore • Matthews, NC

7d

About The Position

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Field Technician II to join our team in Matthews, North Carolina. With 80+ years’ experience as a driving force in the industry, TransCore continues to define the future of transportation. We continue to succeed due to the passion, focus, and expertise of our people. Summary The Technician performs on-site or in-house servicing, repairing and/or installation of customer equipment. This job may include any aspect of field support including installation, troubleshooting and repair of electronic equipment and wiring, installation and configuration of component systems/firmware, including upgrades, modifications and programming; preventive maintenance actions; documentation.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below represent the knowledge, skills, and/or abilities required.
• High school diploma or general education degree (GED) strongly preferred.
• Typically requires a minimum of 2 years of related experience.
• Must maintain driver’s license in good standing as verified by TransCore.
• Must be comfortable working at heights that could be in excess of 50 ft.
• Advanced troubleshooting and repair skills for both hardware and software and networking components.
• Proficiency with networking concepts, including TCP/IP and communication protocols.
• Ability to read and interpret complex schematics and technical documentation.
• Strong communication and organizational skills.

Nice To Haves

• Experience with electronic toll collection systems, RFID, ANPR, or traffic control devices is highly desirable.

Responsibilities

• Installation, preventive and corrective maintenance of equipment including Microsoft Windows and Linux-based hardware, video surveillance and detection equipment, radar/LIDAR/magnetic detection equipment, network communications equipment, and/or fiber optic/Wi-Fi/radio equipment.
• Complete reports, logs and perform shift-to-shift communications in accordance with established policies, procedures and local practices.
• Respond to corrective maintenance requests or alarms within an acceptable time frame.
• Diagnose and repair hardware, software, and system issues.
• Report on the technical status of the system with accuracy and completeness.
• Work with technical team on advanced and intermittent technical issues.
• Respond to corrective maintenance requests or alarms within an acceptable time frame.
• Restore equipment to operational status as quickly as possible.
• Module or PC Board swap out.
• Isolation of faults in units or components.
• Field test of units or components.
• Maintenance of spare equipment and parts following guidelines set forth to do so.
• Assist with the training of less experienced technicians.

Benefits

• TransCore offers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED