Field Technician I
About The Position
As a Field Technician I, you will play a crucial role in ensuring seamless communication services for our customers by performing installations, fusion splicing, network maintenance, and supporting the repair process. In the role of the Field Technician I, you will diagnose and address technical issues within the network or at a customer’s home with occasional assistants, all while delivering outstanding customer service. This role provides an exciting chance to cultivate your abilities in a swiftly changing industry and to make a valuable contribution to our mission of enhancing communication infrastructure for communities in underserved urban and suburban areas. This position will be reporting to the Technician Manager.
Requirements
- HS Diploma or GED. If not applicable, must meet required number of years of experience
- Minimum of 1-year experience in a technical support role or related field
- A valid driver’s license to operate a company vehicle
- Familiarize with routing, switching, and fiber optic transmission/equipment basics
- Perform basic troubleshooting with tools such as OTDR, PON power meter, and VFLs
- Understand outdoor engineering prints of network layout
- Learn the basics of fusion splicing, including preparing fibers for splicing and managing splice closures
- Strong communication skills, problem-solving abilities, and customer service orientation
Responsibilities
- Assist with network maintenance and equipment turn up as needed including putting generators at the huts.
- Able to complete 4 or more installations or trouble tickets per day
- Communicate effectively with customers
- Maintain proper work cleanliness, attic safety, drilling safety, & proper wall drops
- Provision, install and trouble shoot internet, VoIP, IPTV services
- NID Placement, Non-buried Drop Placement, Cross Connect Work
- Perform fusion splicing of fiber drop cables at customer premises, ensuring proper fiber preparation and splice enclosure management
- Record customer, light levels, OTDR readings, internet speed readings
- Maintain <10% Error Rate within 7 days
- Maintain >4.0 Star Rating
Benefits
- Medical and Dental Plan
- Vision Plan
- PTO
- 401(K) with company match
- Collegial environment of talented professionals
- Growing and well-funded company
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
