Field Technician - Fleet and Equipment

NMC Cat • Charlotte, NC

19d

About The Position

This job is responsible for repairing machines to the customer’s satisfaction in the field, shop or customer’s location. Removes, installs, repairs, disassembles, assembles, performs failure analysis of all equipment including engines, attachments, electrical systems, hydraulics, transmissions, power train, brakes, steering, and electronic and computer applications. If you have any questions prior to applying, please reach out to our Recruiting team at [email protected] or 402-891-7555.

Responsibilities

• Conducts necessary machine performance and diagnostic tests, interprets results and makes an independent decision as to the extent of machine repair
• Inspects, diagnoses, troubleshoots, services and repairs customer machines in a field environment
• References and interprets service manuals, diagnostic software and parts books to determine problems/malfunctions and to verify repair specifications and parts needed
• Verifies warranty information for parts still under warranty and handles return of core and remanufactured parts
• Performs failure analysis on all equipment including engines, electrical systems, hydraulics, transmission, power train, brakes, steering and electronic/computer applications
• Uses troubleshooting methods to repair and diagnose machine and attachment failures and performs repairs according to time requirement guidelines (TRG) standards. Escalates unresolved issues to Technical Communicators for further research and assistance
• Performs work in the field, shop, or at customer locations which can include overtime and overnight assignments
• Conducts business professionally. Maintains self-control and integrity in stressful situations. Maintains a professional image
• Orders parts required to complete repairs. Evaluates parts to determine reusability and cause of failure
• Completes service reports, time entry, and all other paperwork and reporting on a laptop and submits them daily via e-mail
• Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs

Benefits

• Medical (and FSA/HSA plans)
• Dental
• Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed