Field Technician, Application (Garment Technology)
About The Position
The Field Technician, Application (Garment Technology) provides technical knowledge, training and support to internal and external customers and subsidiary partners for the Garment Technology (GT) Product Line. This includes traveling to customer sites, trade shows to perform field installations, service and training for these products. This role provides in-house product demos including work flow, product advantages, creation of samples, etc. This position formulates installation, maintenance, diagnostics and establishes the science for piezo electric technological solutions. This role creates support material in the form of developing videos and portable document formats (pdfs) for instructional purpose from both a technician support level and at the customer level.
Requirements
- Minimum 3 years Experience in the maintenance, diagnosis and repair of printing equipment
- Minimum 3 years Supporting customers by answering technical support based questions
- MS Office (Word, Excel and PowerPoint) Basic Required
- Strong verbal and written communication skills
- Experience in developing and conducting customized training programs
- Strong organizational skills
Nice To Haves
- Spanish Preferred
- Adobe Photoshop, Illustrator, Corel Draw Intermediate Preferred
Responsibilities
- Perform installation and repairs onsite at the customer location
- Work with internal travel agency and service coordinator to determine the most cost effective method to service the customer
- Maintain good records and receipts for expense reporting purposes and ensures expense reports are submitted according to company policy
- Interact and communicate with Brother Industry Limited (BIL) personnel to identify and report technical issues and provide solutions to technical issues when the factory requires
- Provide technical support to Industrial Product Division (IPD) personnel, including customer trip reports that identify all work performed for service calls, installation, seminars, and trade shows
- Develop training programs customized to each individual customer base per the sales package and customer type (screen-printer, mass-production, retail)
- Educate the customers on the mechanical, software, and maintenance aspects of the Garment Technology products
- Conduct technical seminars at Brother facilities and in the field for hands-on training with customers (such as printing on garments)
- Assesses a customer's level when at their location performing product installation and cater training to meet their needs and knowledge level
- Train the distributor (resellers of the product such as the garment printer) on the installation, use, maintenance, and repair of GT products as well as on any reporting aspects that Brother may require
- Provide telephone support to customers, dealers, distributors and sales staff on troubleshooting of Brother piezo-inkjet solutions and applications
- Produce and edit creative videos for maintenance and for diagnosing the piezo-inkjet solutions and applications
- Create pdf's that help resolve common customer issues and that can help in general troubleshooting matters
- Maintain ongoing knowledge by reviewing all factory released information and updates
- Inform the customer of all technical updates during any service visit or phone support situation
Benefits
- We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance-all effective from day one of employment.
- Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately.
- Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs.
- Details are available at⯠https://mybenefits.nfp.com/Brother/2025/guidebook/
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Machinery Manufacturing
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
