Field Technical Support Scientist (Mass Spectrometry)

Shimadzu Careers•Washington DC, DC

6d•$97,000 - $99,500

About The Position

Shimadzu Scientific Instruments is seeking an MS Technical Support Scientist to join our team and provide expert technical support for our LC-MS products. In this role, you’ll support our sales teams by conducting product demonstrations, installations, training, and post-sales assistance to ensure our customers maximize the value of their instrumentation. If you thrive in a customer-facing, technical environment and enjoy collaborating with a dynamic team, this position could be the perfect fit for you.

Requirements

Bachelor’s degree in Chemistry or a related field (MS or PhD preferred).
At least 1 year of laboratory experience with LC-MS instrumentation.
Strong communication and problem-solving skills, ability to interpret analytical data, and excellent customer relations.
Valid driver’s license and willingness to travel.

Nice To Haves

MS or PhD preferred

Responsibilities

Provide technical expertise during sales calls and product demonstrations.
Conduct training sessions for customers and regional personnel.
Run customer samples and develop application notes to showcase Shimadzu’s LC-MS capabilities.
Assist customers with adapting their analytical methodologies for our MS products.
Oversee the regional MS demonstration inventory.
Frequent travel to customer sites and regional offices (20%-50% overnight travel).
Support and collaborate with regional teams and assist with training new technical support specialists.

Benefits

A work environment that values diversity, inclusion & belonging
Day 1 Benefits & Competitive Salary
Matching 401K & Profit-Sharing Program
Clear pathways for Career, Leadership and Personal Development
Flexible Spending/Health Savings Accounts
Generous & Front-Loaded Paid Time Off Plan
Tuition Assistance Program for both graduate and undergraduate levels
Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
Business casual Dress Attire & casual (jeans) Friday!
Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development
Additional compensation is available through either an Incentive and/or Commission Plan.
Additional compensation is offered through a Cost-of-Living Adjustment (COLA).
Eligible benefits include a 401K matching program and discretionary yearly contributions
10 paid vacation days, 8 paid personal days (or state sick leave in California/Puerto Rico), 8 scheduled holidays, and 3 floating holidays.
Access to a generous short-term disability program, with premiums fully covered by the company. Employees are insured at 100% of their salary for the first 6 weeks and 66 2/3% for weeks 7 to 12.
Additional variable compensation includes an incentive plan based on performance goals, paid semi-annually in April and October, along with a potential discretionary year-end bonus.
The offer also includes a company car (with a $55 deduction for personal use) and a company phone, fully funded by the employer, which remains company property but can be used for personal calls.