Field Technical Support Engineer (US)

Vitrox • Austin, TX

50d • Onsite

About The Position

Exciting Expansion in ViTrox USA! ViTrox Corporation, a global leader in high-speed machine vision inspection systems, is growing! We are thrilled to announce an opening for an on-site Technical Support Engineer with exceptional qualities to join our team in Austin, Texas. Join our dynamic team and help drive innovation in vision inspection technology. Together, we can make a significant impact in the field of vision inspection machines. Ready to make an impact? Join ViTrox today!

Requirements

• A recognized Diploma / Advance Diploma / Degree in Science & Engineering, preferably in Electrical & Electronics / Computer Science or equivalent.
• Preferably with experience in servicing or using automated inspection equipment (SPI, AOI and AXI).
• Strong communication skills.
• Good troubleshooting & problem-solving skills.
• Possesses own transport and is willing to travel extensively across the USA.
• Positive attitude & flexibility to accommodate conference calls with Headquarter.
• Applicants from Texas, the Southeast region & Canada are welcome.

Responsibilities

• Professional Technical Support: Provide creative problem-solving skills in servicing, maintaining, and troubleshooting advanced vision inspection machines.
• Customer Care Advocate: Build strong customer relationships and support business development.
• Facilitate Technology Advancement: Gather customer feedback to improve existing technologies and develop new products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Associate degree
• Number of Employees: 251-500 employees