Field Technical Specialist
About The Position
Are you a qualified Auto Technician who is looking to utilize your knowledge and experience assisting others with difficult repairs? The Field Technical Specialist will provide skilled consulting and hands-on diagnostics to Toyota and Lexus dealer service teams and administer the “Fix It Right the First Time” process to improve customer satisfaction, increase ownership experience, and reduce and prevent unnecessary buy backs. The position will also review Dealer Product reports and prepare Field Technical reports for the manufacturer. At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you. Interested? Visit www.servco.com/careers to apply online or email us at [email protected]. Equal Opportunity Employer and Drug-Free Workplace At Servco, service is at the heart of what we do. While our daily commitment to service focuses on our customers and community, it really starts with serving and taking care of our team members. Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as one of Hawaii’s Best Places to Work for 17 years!
Requirements
- Associate Degree in Auto Technology or equivalent work experience
- Valid driver's license and clean driving record
- Master Technician ASE Certification
- State Mechanic’s License
- Minimum five years of dealership Master Auto Technician work experience
- Advance automotive diagnostic skills
- Understanding of effective training methods
- Microsoft Office proficiency
- Ability to type a minimum of 20 wpm
- Strong verbal and written communication skills, including strong presentation skills
- Must be a team player able to build relationships
- Methodical, analytical, problem solver who is organized and able to multi-task
- Must be a lifelong learner hungry to keep up with the rapidly changing industry technology
Nice To Haves
- Automotive distributor field operations and/or automotive dealership management work experience in parts and/or service preferred
- Manufacturer Automotive Technical Training Certification preferred
Responsibilities
- Attend all required technical training for Toyota and Lexus products
- Provide support to dealers on all escalated Technical Assistance (TAS) cases
- Provide accurate judgement on repair or replacement which will help dealers avoid “Lemon Law” cases
- Maintain professional and positive relationships with manufacturer and dealers to resolve technical issues
- Complete technical reporting accurately and on a timely basis
- Maintain and organize all technical information in an efficient and effective format
- Provide necessary training and coaching to dealers to improve dealer product reports
- Implement improved methods to disseminate technical information to dealers in an efficient and effective way via
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1-10 employees
