Field Technical Services Junior Associate Consultant (Intern)

Mercedes-Benz Group•Jacksonville, FL

1d•Hybrid

About The Position

Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks. Department Overview Engineering Services supports the Pre-Sales and After-Sales business components of MBUSA and various quality organizations within Mercedes-Benz AG. The Engineering Services team is dedicated to providing exemplary customer service, with a high focus on technical support and quality. Our customers are varied from the Mercedes-Benz dealers, consumers, MBUSA, Mercedes-Benz AG, and external providers such as Independent Service Providers, Suppliers, and Governmental Agencies (NHTSA, EPA, CARB, DOJ). Job Overview The JAC will be embedded within the Product Technical Support (PTS) team and interface with the engineers. Here the JAC will assist with technical documentation, training, and issue mitigation for the products and services MBUSA provides its dealers and customers.

Requirements

The JAC Program is open to students who are currently enrolled in a Bachelors or Master's program, or have graduated no more than 12 months prior to internship start date.
Available from February 2026 - July 2026
Hybrid in-person schedule, up to 28 hours maximum
Available during core working hours of 10 AM - 3 PM Eastern
Proof of Proficiency (Portfolio, Recommendation Letters, etc.)

Nice To Haves

Working level aptitude with Microsoft Office suite (Word, Excel, Powerpoint)
Strong technical mindset, automotive based diagnostics experience preferred
PowerBI and experience constructing and editing dashboards
Knowledge of AI technology
Database and data management skills, reporting, and interpretation
Strong oral and written communication skills specifically with respect to technical writing

Responsibilities

Assisting the MBUSA service engineers in identifying, tracking, and resolving issues in the Mercedes-Benz model lines sold and serviced in the US (NAFTA) market
Participating in component level tear down and root cause analysis
Interfacing with the other business units of MBUSA on PTS's behalf in conjunction with the engineers in order to support our dealers and products
Creation of dashboards to support engineering team
Building AI bots to support engineering team