Field Technical Service Representative - level 4 (Production Print)

Sharp Electronics Corporation • Houston, TX

18h

About The Position

Under the direct supervision of the Branch Field Service Manager, the Field Service Representative - Production Print (FSR-4P) manages a territory of Sharp production print systems (both color and monochrome) while delivering a high level of customer satisfaction through proper communications and maintenance of equipment. This position will have a full working knowledge of the product portfolio (including theory of operation and mechanics) acting as a branch subject matter expert providing solutions to complex problems as well as delivering field and / or remote support to fellow Sharp Field Service Representatives. This role sometimes involves innovative problem solving using non-standard techniques, as necessary.

Requirements

• High School diploma or GED equivalent
• 6 or more years of experience copier repair or repair and maintenance of electronic equipment.
• 5 or more years of field service experience with toner-based production equipment.
• Two-year electronics or mechanical engineering degree or equivalent in field experience.
• Extensive knowledge in electronics and mechanical operation.
• Computer skills with emphasis on operating systems and hardware, including digital front ends (Fiery).
• Possess A+ and Net+ certifications.
• Displays effective communication skills (both verbal and written).
• Strong knowledge of Microsoft and Adobe applications.
• Advanced level application of diagnostic, organizational, and analytical skills.
• Must successfully complete Sharp equipment pre-testing and training.
• Requires a valid state driver's license.
• Must be able to travel locally on a daily basis to various customer sites.
• Requires frequent kneeling and bending and considerable use of hands and tools.
• Walking great lengths at a time.
• Frequently requires moving or lifting of up to 50 pounds and able to lift 75 on occasion.
• Exposure to live electrical circuits.
• Exposure to extreme environmental conditions. To include, but not limited to, extreme heat, extreme cold and working with flammable liquids and solids.
• Able to work in confined spaces.

Responsibilities

• Services and maintains a full territory independently providing on-site support installations and service repair and scheduled maintenance of production print equipment.
• Perform pre-installation assessment and site inspection of equipment as per Sharp equipment requirements.
• Possess a full working knowledge of a product line including theory of operation and mechanics.
• Serve as the subject matter expert for the production print portfolio, providing solutions to complex service issues, field, and/or remote troubleshooting support to FSRs.
• Conduct technical training as needed for FSRs.
• Develop strong working relationships with customers, actively taking part in support activities to achieve quick and effective problem resolution.
• Assist with sales engagements and product demonstrations as needed.
• Maintain close communication with the Branch Service Manager, Region Engineer, and the Technical Phone Support team to ensure correct resolution of service issues.
• Monitor spare parts stocks providing guidance on how best to maintain parts inventory and usage.
• Complete and submit service activity information and paperwork timely to the proper group/department.
• Attend training classes as required to stay current on both new and existing products.
• Partners with fellow workers and management to achieve Branch service goals.
• After-hours availability as needed for installations, service calls and training.
• Perform other duties as directed by the Branch Field Service Manager.

Benefits

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401 (k) retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
• Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED