Field-Technical Service Rep

Alamo Group Inc.•Selma, AL

About The Position

Bush Hog is one of the most recognized and successful names in the Agricultural Market. Technical Service Representative II is a key position in the Company and will support and contribute to the company goals of profitability, return on investment, inventory turnover, and accident prevention. The Technical Service Representative II, under moderate supervision, provides technical information, assembly and operating instructions concerning product and parts with customers, dealers, staff, vendors, and others to determine source of trouble and take corrective action. Assist in identifying accurate model and part numbers, troubleshooting, and problem resolution regarding product performance.

Requirements

Moderate understanding of hydraulics/hydraulic systems and exceptional mechanical aptitude/ability required. Troubleshooting and diagnostic ability required
Able to read and understand Bill of Materials, blueprints, electrical and hydraulic schematics, parts/operating manuals and mounting instructions
Excellent communication skills, both verbal and written. Text writing skills are essential
Good customer service skills including telephone etiquette, filing, and ability to use standard office equipment
Able to use computers and be familiar with all Microsoft software
Able to reason and use good judgment
Able to organize and prioritize work
Able to meet deadlines and work under pressure
Able to initiate projects without supervision
Able to work overtime as needed to complete assignments
Able to travel overnight as required
High school diploma or GED certificate required
5+ years previous experience in dealing with parts and service required

Nice To Haves

Technical or Bachelor’s degree in Agricultural Mechanization preferred

Responsibilities

Focus, communicate, encourage and contribute to safety in all aspects of the job and all company meetings
Responds to telephone inquiries concerning product performance in a professional, courteous and timely manner demonstrating a commitment to high customer relations
Provides advanced technical service assistance on shortages and shipping problems for whole goods, tractors, and parts
Provide advanced technical advice and assists customers on operational, mechanical and repair of products/components by identifying make and model of unit and analyzing performance problems(s). Resolves issues by determining appropriate part/part numbers and corrective action needed. Assists in ordering parts
Customize and review operator manuals, Bill of Materials, picklists, parts books, and maintenance instructions. Assists in writing technical manuals for new and existing equipment
Follows through on problem resolution by maintaining contact with customer/dealer ensuring accurate service and repairs have been completed
Visually inspects and/or disassembles parts/whole goods to determine problems
May enter warranty registration cards and process warranty claims
Assists in field test/research testing and troubleshooting of new proto-type equipment
Provide technical support at Trade Shows as needed
Perform all duties as assigned by Supervisor