Field Technical Service Manager
About The Position
We are looking for a Field Technical Service Manager, Autofroth® to join our Performance Materials team. Come create chemistry with us! The Performance Materials division is at the forefront of the much-needed sustainability transformation in plastics. Our experts co-create products with customers to bring innovations to major industry sectors such as transportation, consumer goods, industrial applications, and construction.These solutions contribute to a sustainable future by pushing the boundaries in thermal resistance, robustness and lightweight applications. The Field Technical Service Manager, Autofroth is a member of the Autofroth business Leadership Team within the Polyurethanes Systems business. In this role, you will lead a team of field technical service representatives with direct authority and budget responsibility, and collaborate closely with Autofroth sales, marketing, and parts and equipment professionals to drive business for Autofroth applications. The position’s preferred location is Central, SC.
Requirements
- High School Diploma, Bachelor’s Degree preferred.
- 5+ years experience in customer-facing roles.
- A commitment to travel extensively (75%+), including overnight travel.
- Ability to work independently and autonomously, with excellent verbal and written communication skills
- Demonstrated leadership skills to manage people with direct authority.
- Knowledge of polyurethane processing and equipment, polyurethane systems knowledge and troubleshooting.
- Strong problem-solving abilities and mechanical inclination for troubleshooting and maintaining equipment and able to lift up to 50 pounds.
- Commitment to workplace safety, ensuring compliance with Environmental, Health, and Safety (EH&S) and ISO standards
- Proficient in Microsoft Excel, Word, PowerPoint, email, and web-based platforms.
Responsibilities
- Applying strong leadership skills to guide, inspire and develop the field technical service team by providing direction, support, and clear expectations.
- Shaping team priorities based on business goals and customer needs, helping team members stay focused, organized, and effective in their daily work.
- Building and maintaining trusted relationships with colleagues, customers, and partners at all organizational levels.
- Ensuring high-quality technical experiences for customers by using sound judgment, applying chemistry and processing knowledge, solving problems quickly, addressing issues or conflicts, and confidently making technical decisions for the business.
- Leveraging strong technical and analytical capabilities to own, develop, and share specialized technical service expertise—including PLC and control systems and customer tank and piping configurations.
- Championing innovation by gathering and translating customer insights to contribute to the continuous improvement of product and service offerings, leading and coordinating launches of new technologies, and seeking new markets and applications for Autofroth® offerings.
- Building a comprehensive understanding of all aspects of the Autofroth® business, including supply chain and operations, to ensure seamless customer support and alignment within the business and supporting functions
Benefits
- Flexible work arrangements whenever possible
- Highly competitive retirement savings plan with company match and investment options
- Well-being programs that include comprehensive mental health support for you and your household family members
- Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
- Back-up child and elder care with discount programs for families of all ages and stages
- Mentoring and career development opportunities that allow you to share, learn, and thrive
- Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
- Employee crisis support for when the unexpected happens
- Access to our BASF wine cellar, employee discounts, and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
