Field Tech Specialist
About The Position
The PEVS/MACD Specialist provides specialized support for Prisoner Enrollment and Verification Stations (PEVS) within Mission and Site Support Services under the Service Delivery Line of Business, focusing on maintaining PEVS systems including PCs, fingerprint scanners, flatbed scanners, digital cameras, signature pads, and printers to ensure they are operational and support the Prisoner Operations Division with minimal disruptions. Leveraging expertise in hardware maintenance and diagnostics for PEVS systems, along with proficiency in Tier 2 troubleshooting and repair excluding parts costs, this role conducts diagnostics, attempts repairs, and replaces faulty devices with government furnished equipment (GFE), configuring them to maintain service levels. Installs devices as part of managed services, while handling asset disposition per government requirements and exercising warranty activities for manufacturer-covered devices. Strong problem-solving skills, familiarity with warranty management and vendor coordination, ability to configure, install, and test new hardware and applications for PEVS, combined with experience in MACD processes and excellent customer service skills, enable proactive monitoring, timely on-site or remote assistance, and alignment with comprehensive IT support goals to maximize productivity across sites.
Requirements
- Minimum of 10 years' experience with roles/responsibilties related to customer service or processing/intake of persons.
- Bachelor degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program.
- Abilility to obtain a Public Trust
Responsibilities
- Expertise in hardware maintenance and diagnostics for PEVS systems
- Proficiency in Tier 2 troubleshooting and repair
- Familiarity with warranty management
- Strong problem-solving skills
- Experience with MACD (Move, Add, Change, Delete) processes
- Excellent customer service and communication skills
Benefits
- medical
- dental
- vision insurance with an employer contribution
- flexible spending or health savings account
- life and AD&D insurance
- short and long term disability coverage
- paid time off
- employee assistance
- participation in a 401k program with company match
- additional voluntary or legally-required benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
