Field Support Technician (Indy_Lab)
About The Position
Looking for a P1-P3 level that will sit on site. Need someone with lab/pharma experience. 80% lab. Will do password resets, hardware support, SOP based work. Must follow procedures they receive from training. Will handle imaging, deployments and execution work. 100 users supported in Lab plus all HQ. 20-40 scientists they’d see most days. 160 devices. Any lab, pharma or manufacturing background is great. We are searching for in a NON-JUNIOR TS professional. Min. 5 years of experience in the complex environment. Additional Manager notes: • Looking for ideally a P2 level – mid level • Will support the lab PC’s that are connected to a lab instrument (ie. HPLC, Microscope, etc.). Instruments that collect lab data. • They will be supporting the scientists and issues they are having with their specific PC • background with Pharma, Lab or quality department is preferred – having worked with scientific equipment. • Currently they have a primary person retiring and they are backfilling with an FTE but also adding this supplemental Technician. • This will be a long term contract as they are expanding labs and this person will also support building 82. • The work is all Tech Support (HW and SW). Not really imaging and deployment work as that is under the normal operations Tech team. • Want someone who wants to grow and learn.
Requirements
- Lab/pharma experience
- Must follow procedures they receive from training
- Any lab, pharma or manufacturing background is great
- Min. 5 years of experience in the complex environment
- Excellent customer service and communication skills along with problem solving skills
- Desktop
- Windows
- Imaging
Nice To Haves
- Background with Pharma, Lab or quality department is preferred – having worked with scientific equipment
- Want someone who wants to grow and learn
Responsibilities
- Password resets
- Hardware support
- SOP based work
- Imaging
- Deployments
- Execution work
- Support lab PC’s that are connected to a lab instrument (ie. HPLC, Microscope, etc.)
- Supporting the scientists and issues they are having with their specific PC
- Tech Support (HW and SW)
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
