Overstaff Field Support Specialist

World Finance•Midland TWS, TX

5d•$15 - $19•Onsite

About The Position

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek’s Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. Join our energetic team as a Field Support Specialist, where you will have the opportunity to change the lives of our customers and make an impact on the company! This role is perfect for individuals who excel in customer service, possess strong communication skills, thrive in a fast-paced environment, and is willing to commute as needed. As a Field Support Specialist, no two days will look the same. You will be responsible for providing exceptional customer service while handling various financial tasks like making collection calls, taking loan applications to determine credit eligibility, closing loans, cash handling, preparing taxes and other administrative duties as needed. Hourly Pay range: $15 - $19 As a Field Support Specialist, you will: Work in our centralized branch location to complete onboarding and a 5 – week training program Handle inbound and outbound calls for multiple locations, and support the branch’s operations Once training is complete, you will be assigned to a nearby branch permanently and transition to the role of Financial Services Representative where you will focus solely on branch operations

Requirements

Must possess a valid driver’s license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities.
Have access to a dependable vehicle and the vehicle must have vehicle insurance
High school diploma/ GED or equivalent work experience
Must have the ability to obtain licensing to sell insurance products
Must be able to demonstrate self-confidence and organizational skills
Must be able to work well with a team and be able to communicate effectively with colleagues and customers
To perform this job successfully, an Associate must have basic computer skills
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.
The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.
Regular, reliable attendance and punctuality are essential.

Responsibilities

Assist with loan applications and handle inbound and outbound calls
Provides excellent customer service by assisting customers on the phone and in the office with:
Questions
Concerns
Product availability and knowledge of the product
Services past due accounts per Company policies, including:
Completing call route daily
Performing skip-tracing on select accounts
Updates information at each customer contact, including:
Update the borrower’s record
Service loans (renewal, referral, increase, etc.)
Promote all products available including tax preparation
Takes loan application and processes for approval/denial
Posts payments (cash, money order, check, debit card, inter-branch)
Prepares loan documents and executes loan closing on current renewal loans
Balances assigned cash drawer daily
Prepares and completes the daily branch bank deposit
Transports money (operating cash, interim deposits, daily deposits) to and from the bank
Maintains daily delinquency reports
Completes weekly progress reports
Assists with making and understanding monthly/yearly branch operating standards
Maintains an organized, clean, and professional work environment
Completes the 5 – week training period and any additional assigned training requirements
Call approved and unmade applications to book the loan
Follow the Former Borrower paid out program daily
Send complete and accurate credit denial letters within 30 days from the date of application
Disburse branch expenses as instructed by Branch Manager