Field Support Specialist

Price Industries • Suwanee, GA

4d

About The Position

Price Industries is seeking a Field Support Specialist in Suwannee, GA to provide after-sale support to customers via daily incoming requests. This role requires foundational mechanical engineering knowledge, CAD and Microsoft Office proficiency, and the ability to interpret technical drawings; experience in customer service, technical support, HVAC, or sheet‑metal manufacturing is a strong plus. We are the leading provider of non-residential air distribution products across North America. We are committed to nurturing passionate and adaptable individuals who will play pivotal roles in shaping our future. After 75 years, Price remains a privately held family company with a deep heritage and commitment to innovation and service, and social responsibility . Our long-standing vision, values, and the Price way of doing business are the cornerstones of our company. Take a peek into Life at Price with employee testimonials and other insights from our YouTube channel We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. THIRD PARTY RECRUITING AGENCIES Please be advised that Price Industries is NOT currently engaging third-party recruiting services . Any resumes submitted without a signed contract dated on or after January 2025 AND specifically engaged for a specific search from Price Industries' Human Resources department will be considered the property of Price Industries, with no fee obligation. We appreciate your understanding and cooperation in this matter.

Requirements

• An understanding of basic mechanical engineering principles, and ability to read engineering / architectural drawings
• Proficiency in Microsoft Excel, PowerPoint, email, and CAD software
• Aptitude and desire for customer service excellence.
• Strong interpersonal and communication skills, and the ability to work in a fast-paced, team environment
• Ability to travel within North America
• Technically inclined, energetic, productive, and can handle multiple priorities in a timely fashion with a high level of accuracy.

Nice To Haves

• Previous experience in customer service and technical support would be considered an asset
• Previous experience in sheet metal manufacturing and HVAC industry would be considered an asset.

Responsibilities

• Travel to jobsites within North America up to 25% - 50% per month
• Diagnose & troubleshoot field issues
• Work with sales representatives and various internal departments on resolving product quality issues
• Engage in on-site product testing and performing minor repairs (as needed)
• Assist with installation and/or commissioning of systems which use Price products
• Participate in visits with sales representatives and their customers (either at PRCN, other Price Facilities, or in the field, as required)
• Perform presentations & webinars to train and prepare customers for installation of Price products
• Work on projects which help streamline processes within the Field Support Department

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed