Field Support Specialist
About The Position
Fast-paced, career growth opportunity, working with Network and Datacenter Engineers, the network field technician will perform server deployment and maintenance in our customer data centers and office build-outs. Deployment and maintenance consist of installing servers and networking equipment in racks; un-racking equipment and racking replacements; Ethernet, fiber and power cable wiring; replacing disk drives and memory; and diagnosing simple hardware issues. Load software, basic configuration changes, and assist with troubleshooting server and networking issues. You will be mentored by a world-class team of professional services engineers and architects. You will work closely with field technicians, ISPs, equipment vendors, and internal operations and engineering staff, and ConRes customers. You will help to remotely diagnose hardware problems, facilitate server repairs, and manage customer hardware assets. You will work with implementation managers, infrastructure delivery managers, and network infrastructure engineers to ensure that design plans and project plans are implemented accurately and efficiently.
Requirements
- Experience in a data center environment
- Experience working office IDF / MDF environments
- Ability to lift 50 -70 pounds and the ability to unbox and move equipment for several contiguous hours/days.
- Proficiency in English
- Must have reliable transportation. The job requires movement between locations that may not have access to public transportation.
- Must have a cell phone, driver's license, and a basic set of hand tools.
- Daytime (8 am - 5 pm, M-F) availability is preferred for training (night and weekend work may also be required at some points)
- Bachelor's degree or equivalent
Nice To Haves
- Cisco CCNA Certification is a plus (or currently in progress).
- IT Industry Certifications are also desired.
Responsibilities
- Physical racking of equipment (rack prep, rack, and stack, switches/routers, servers, appliances, etc)
- Run fiber, power, and Ethernet cabling
- Replace disk drives and memory
- Diagnose simple hardware issues
- Help configure basic server and networking configurations
- Organize equipment and packages coming in/out of data center or offices
- Box/unbox equipment including breakdown and clean-up of IT equipment and materials.
- Location and processing of RMAs
- Report damage packages to the Logistics team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
251-500 employees
