Field Support Specialist II - Illinois Territory

Acuity Inc. • Atlanta, GA

58d • Onsite

About The Position

Acuity Brands Lighting is seeking a highly skilled and driven professional individual to join our team as a Regional Field Support Technician. This role requires a strong foundation in both mechanical and electrical systems and a demonstrated commitment to delivering exceptional technical support and customer service.Based near our Conyers, GA office, the Field Support Technician will be responsible for performing on-site system startups, diagnostics, troubleshooting, and customer training for Acuity’s advanced lighting and control systems. Service coverage will primarily include the state of Georgia and adjacent regions, with additional support in Mexico and Canada as required. Typical service engagements can range from one to five days in duration.This position plays a critical role in maintaining customer satisfaction and ensuring the optimal performance of our systems in the field. The successful candidate will also collaborate closely with internal Engineering Teams and Focus Factories to identify and communicate opportunities for continuous product and process improvement, based on insights gained during site visits.Acuity Brands is committed to the success of this role by providing comprehensive technical training, state-of-the-art tools, and ongoing support to ensure our technicians are fully equipped to resolve customer challenges effectively and efficiently.

Requirements

• Having a degree in electrical engineering or a related technical discipline
• Minimum of 2 years’ hands-on experience in a field service role with electrical and mechanical responsibilities
• Strong aptitude in electrical systems, control technologies, and schematic interpretation
• Proficiency with Microsoft Windows operating systems.
• Ability to communicate complex technical information clearly and effectively
• Demonstrated ability to work independently as well as collaboratively with cross-functional teams
• Valid U.S. driver’s license and passport required

Nice To Haves

• Bilingual (Spanish/English) proficiency is a plus for international support

Responsibilities

• Managing project timelines while interfacing with customers and cross-functional teams throughout Acuity Brands
• Owning and delivering customer solutions, and helping to build customer loyalty
• Supporting lean activities and seeking continuous improvements with our Production Facilities
• Perform on-site service visits in accordance with Acuity Brands' policies and procedures
• Diagnose, troubleshoot, program, and repair lighting and control systems
• Provide technical support to both internal teams and external customers
• Act as a subject matter expert during customer engagements and technical escalations
• Prepare detailed field reports following service calls
• Conduct on-site training sessions for customers on system operation and maintenance
• Collaborate with Engineering and Manufacturing teams to identify opportunities forproduct and process improvements

Benefits

• Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level