Field Support Operator (Call Center)

Bay Alarm Company • Concord, CA

13d

About The Position

Manage a high call volume from internal as well as external customers. Properly enter data relating to installations. Maintain accurate customer account information. Communicate with Field Coordinators and other members of the Installation Team. Remotely ensures that all the sensors report correctly when the Installers test system. Initial setup of the back-end for applications.

Requirements

• 1-2 years of experience preferred
• 1-2 years post-high school education preferred
• High school diploma or equivalent required
• Excellent communication skills required
• Strong data entry ability
• Computer skills and knowledge of relevant programs
• Proficient typing skills
• Final applicant will need to have the ability to pass a pre-employment screening process.

Responsibilities

• Build zones in SBN database
• Program alarm systems remotely
• Manage high call volume
• Maintain customer emergency lists/correspondence
• Input special handling procedures
• Confirm installation signals are received
• Multitasking
• All other miscellaneous responsibilities and other duties as assigned

Benefits

• Guaranteed 40-Hour Workweek with Overtime Opportunities
• Paid Training and a Clearly Defined Career Path (Level System)
• Alarm System Purchase Plan and Employee Discounts
• Benefits; medical, dental, vision, life insurance, long term disability
• Vacation, Sick Time, Holidays, Bay Alarm Days
• 401(k) with a company match
• Employee Referral Bonus Program
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Education Reimbursement
• Family Scholarship Programs
• Employee Resource Groups
• Community Service Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees