Field Support Manager - Stockholm

Advanced Micro Devices, Inc•Gothenburg, NE

42d•Hybrid

About The Position

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. The Role: We are looking for our next team member to help drive a new era of computing into the datacenter & commercial clients for enterprise accounts by engaging with key end users and platform and partners to demonstrate AMD technology differentiators addressing their business needs in real world usage scenarios. To be responsible for providing technical support to commercial end user accounts within their defined region(s) or vertical market(s). This position is accountable to the commercial sales team and the field engineering director for all aspects of technical engagements required to support sales and account objectives. The ideal team member will also occasionally provide training to teammates and assist them with their own unique challenges. The FAE will cultivate a deep technical understanding of client, workstation or server processor architecture, operating systems (Windows / Linux) or hypervisors (ESXi, KVM, Hyper-V) and application software. The successful FAE will leverage the synthesis of this knowledge to understand application performance at the system up to datacenter level and guide the customer.

Requirements

Pre-Sales experience: strong ability to translate complex technical architectures into clear value propositions for enterprise customers.
Knowledge on commercial clients (desktop/laptops) or server (cpu or gpu) at hardware & Operating System levels. System administrator experience is a plus.
A good balance of hardware, system architecture and software expertise
Ability to cultivate strong internal (sales, marketing, engineering) and external (customer) relationships. Demonstrated history of success in developing and maintaining such relationships.
Hands-on experience in the setup and configuration/deployment of systems
Proven experience as a senior level engineer (or equivalent technical role)
Native speaker of the country where the position is offered. Capacity to also present and handle business and technical discussions in English.
Willing to learn

Nice To Haves

Demonstrated knowledge in one or more market verticals including datacenter virtualization, high performance computing, workstation, or commercial clients.
Proven understanding of client or server software ecosystem in one or more areas including OS/hypervisors.
Good working knowledge of client or server hardware ecosystem
Experience in application/workload profiling, tuning and performance assessment is a plus
Experience in workstation or datacenter Graphics (Professional ISV, AI/ML, GPGPU) is a plus

Responsibilities

Articulate AMD based technology offerings across multiple market verticals
Provide hands-on, expert-level technical assistance to end-users & partners
Partner with other AMD and vendor subject matter experts to build specific customer solutions
Analyze vendor product solutions and evaluate product performance based on customer needs
Provide technical assistance to sales in the design and integration of customer applications using AMD based solutions
Install and test solutions in-house, as required, to ensure successful deployments and evaluations
Lead technical design sessions; architect and document technical solutions that are aligned with end-user objectives
Design and manage the execution of evaluations to ensure a quality solution is delivered
Capture a solid understanding of the competitive landscape and clearly articulate the technical differentiation and value proposition associated with AMD versus its competitors