Field Support Leader

Johnson Controls

1d•$38 - $48•Remote

About The Position

Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away! Here's what we have to offer Competitive pay and bonus plan. Paid vacation, holidays, and sick time. Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one. Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources. Encouraging and collaborative team environment. Dedication to safety through our Zero Harm policy. Company vehicle, tools, and equipment provided to complete all jobs. Scheduling and management support. JCI Employee discount programs (The Loop by Perk Spot). What you will do : Field Support Leader Employees engage in Local Market Support, Training and Programming of Fire Alarm Systems. How you will do it: Coordination with Local Offices to provide Technical Training, Support and Escalation of Obstacles Remote Support Teams Channel Data Capture, Organization and Sharing Training and Literature Gaps, Development and Delivery Monthly Newsletter Creation and Distribution Technical Escalations – Coordination with Products Tech Support / R&D Remote Support Teams Channel Q & A Work with the Remote Programming Team in a Microsoft Teams Virtual Environment to share standard processes. Attend weekly Microsoft Teams meetings to discuss backlog and urgent projects. Upload completed projects to SharePoint and send those links to Local Offices to be downloaded to the Fire Alarm Panel. Be available when the program will be uploaded to help the Local Technician with any programming related issues. Promote the Team and develop working relationships with the Local Offices

Requirements

An Experienced Simplex Fire Alarm System Technician/Programmer.
Motivated, self-starter who has the ability to work from home.
Available to travel 25% of the time.
Required Minimum Experience: 15+ years Simplex Fire Alarm Technician/Programming Experience.
Proficient in MS Office, Excel, and Simplex programmers.
Proficient in interpreting and applying applicable NFPA standards, and in reading and interpreting construction documents.

Nice To Haves

NICET Level III certification is preferred.

Responsibilities

Coordination with Local Offices to provide Technical Training, Support and Escalation of Obstacles
Remote Support Teams Channel Data Capture, Organization and Sharing
Training and Literature Gaps, Development and Delivery
Monthly Newsletter Creation and Distribution
Technical Escalations – Coordination with Products Tech Support / R&D
Remote Support Teams Channel Q & A
Work with the Remote Programming Team in a Microsoft Teams Virtual Environment to share standard processes.
Attend weekly Microsoft Teams meetings to discuss backlog and urgent projects.
Upload completed projects to SharePoint and send those links to Local Offices to be downloaded to the Fire Alarm Panel.
Be available when the program will be uploaded to help the Local Technician with any programming related issues.
Promote the Team and develop working relationships with the Local Offices

Benefits

Competitive pay and bonus plan.
Paid vacation, holidays, and sick time.
Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
Company vehicle, tools, and equipment provided to complete all jobs.
Scheduling and management support.
JCI Employee discount programs (The Loop by Perk Spot).

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