Field Support Engineer

LifeLens Technologies Inc.•Ivyland, PA

202d

About The Position

The Field Support Engineer will provide on-site support for client networks. The engineer must possess knowledge of network hardware, networking, software, and configuration. They will address tasks such as the testing, documenting, setting up, and installation of network hardware. They actively participate with clients in devising solutions to improve services.

Requirements

Hands-on experience with system development, testing, and validation
Strong knowledge and/or hands-on experience in the design and development of hardware systems, product development, and design for manufacturing
Understanding of and can use Altium or similar schematic tools
Hands-on experience with micro-controller development, preferred with ARM processors
Solid understanding of engineering fundamentals, test methodology and problem-solving skills
Excellent analytical and technical written communication skills
Ability to work in a cross-functional and collaborative team environment
Proficient with Microsoft Office products (Word, Excel, PowerPoint, ect.)
Bachelor's degree with a minimum of 10 years’ work experience, or a master's degree with a minimum of 7 years’ work experience preferred, in firmware engineering, computer engineering, computer science, electrical engineering, or a related degree.
A valid Class C driver’s license
A valid US passport
Employees in this role must be in good physical condition. Required abilities include walking, lifting 50 to 100 lbs, bending, climbing, and stooping
Must be able to travel by car and by plane

Nice To Haves

MATLAB Analysis or similar data analysis software experience preferred
Experience with C and/or Python languages preferred
Able to perform rapid prototyping on the customer side strongly preferred
Experience in a regulated environment such as government or healthcare preferred.
Service in US military preferred

Responsibilities

Respond to all client queries.
Collaborates with Company and external stakeholders to expedite maintenance and troubleshooting procedures.
Document all relevant departmental and field activities and resolve the complexities.
Confer with customers in initial deployment troubleshooting, as well as in initial debugging of hardware and software.
Support on-device application development and integration with back-end services.
Focus on software development of client-side and server-side applications, data management, security implementation, and API development for integration with EHR platforms.
Board development, schematic design, layout, production, and manufacturing processes
Engineering Project Planning & Execution: Manage project timelines, and detailed documentation
Troubleshooting test set-ups to find sources of error and perform failure analysis
Analyze test data and provide report of findings
Work will focus on firmware development of low-level drivers and application areas
Development must follow LLT’s and applicable policies and procedures
Managing stakeholder expectations and addressing concerns
Building and maintaining strong relationships with key stakeholders
Other tasks as assigned