Field Support Admin

TE Certified Electrical, Plumbing, Heating & Cooling•Lawrenceville, GA

13h•Onsite

About The Position

At TE Certified, a leader in HVAC, Plumbing, and Electrical services, the company focuses on building careers with integrity, purpose, and safety. They foster a culture of kindness, respect, and work-life balance, investing in employee growth and innovation. As a Field Support Admin, the role is crucial for delivering exceptional customer experience by efficiently scheduling and dispatching technicians to service requests. You will coordinate daily operations, communicate with customers and field staff, and support a collaborative, high-performing dispatch team. This is an in-office position located in Lawrenceville, GA.

Requirements

Proven track record of reliability and consistency
Excellent communication, interpersonal, and organizational skills
Ability to work independently and collaboratively
Strong analytical and problem-solving abilities
Ability to manage multiple tasks in a fast-paced environment
Demonstrated leadership experience
Ethical, dependable, and aligned with strong moral values
Valid driver’s license and reliable transportation
Must live within 25 miles of our Lawrenceville office

Responsibilities

Receive, prioritize, and manage incoming customer service requests
Schedule and dispatch technicians based on skillset, availability, and job urgency
Maintain clear, timely communication with customers and technicians
Keep accurate records of dispatched jobs and customer interactions
Monitor technician performance and share feedback with management
Identify and resolve scheduling conflicts before they impact service
Demonstrate strong work ethic, problem-solving skills, and a commitment to customer satisfaction
Partner with technicians and support staff using a servant-minded support approach