Field Supervisor

TAK Broadband•Houston, TX

3d•$60,000 - $70,000

About The Position

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We are seeking a Field Supervisor to join our team in Houston, TX. In this role you will oversee the daily operation, ensure all tasks assigned are completed in a timely manner and meet organizational quality standards.

Requirements

3+ years of cable/broadband telecommunications installation or construction experience required (call center or network administration/IT experience does not qualify)
Ability to travel daily around the region
Open to a variety of schedules and accessible as the point of escalation
Excellent customer service, time management, problem-solving and troubleshooting skills
Ability to build and maintain positive relationships with internal and external customers
Ability to give feedback; positive and negative when needed
Strong desire to grow and develop team members
Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time
Ability to safely navigate various terrains, managing equipment and tools
A body weight of no more than 275 pounds to perform ladder work safely. Safety is our #1 Priority. If personal safety is not compromised, an accommodation may be available based on previous ladder experience in a similar role
Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

Nice To Haves

Prior leadership experience a plus

Responsibilities

Oversee the daily installation/fulfillment operations of assigned market
Verify that all technicians are logged in, have their routes, and are ready to begin work - confirm first-call readiness and ensure every tech is in position to start on time
Distribute daily work or redistribute work if technician calls out; cover the route if cannot be reassigned
Participate in the onboarding of new contractor crews
Monitor technician progress throughout the day using workforce management tools
Perform in-person quality checks (QC) on completed work and provide coaching
Respond to client calls or escalations as they come in
Support technicians by phone or directly on-site when they run into troubleshooting issues
Help mentor and develop technicians while on-site or during ride-along
Participate in daily KPI/verification calls with client and internal leadership
Communicate with client leadership, internal workforce teams, and field technicians throughout the day to keep everyone aligned on workload, reroutes, escalations, and needs
Validate any jobs marked “not done” by contacting customers and confirming accuracy so work is not incorrectly reported
Support the warehouse teams with tracking and collecting all required client equipment from assigned market
Be present for CPE deliveries and help stock and scan equipment as well as assign CPE to technicians and ensure proper tracking and documentation
Ensure all tasks assigned to your market are completed in a timely manner and meet organizational quality standards
Be the market “expert” and “go to” resource spending 80%+ time in the field
Review 10%+ market completed work monthly and provide feedback
Ensure that resources (i.e. company, and client equipment, meters, PDA’s, etc.) are secured and maintained in proper working order
Travel to project sites +/- 50% annually with some overnight stays
Ensure contracted crews adhere to safety standards, and all federal, state and local laws
Exceed client and company performance metrics for assigned market
Work in a variety of environments; indoors, outdoors, tight spaces and elevations