Field Supervisor (Plumbing)

Blue Flow All-Service Plumbing•Athens, GA

38d

About The Position

We are looking for a full-time Field Supervisor with the ability to help manage our company workflow, inspire and train technicians, and successfully lead a great group of employees.

Requirements

Minimum of 3 years supervisory experience in the plumbing service industry
Technical plumbing knowledge, licensed plumber preferred
Experience with Service Titan, preferred
A history of demonstrating excellence in team development, sales/operations, and customer service
Strong organizational skills with close attention to detail; ability to multitask and prioritize
Strong computer skills
Ability to lead a technical team by providing leadership and mentorship
Excellent interpersonal and communication skills
Good understanding of inventory management and logistics
Team player with a positive attitude
Must have a valid driver’s license, clean driving record, and the ability to pass a drug test and background check

Responsibilities

Effectively hire, coach and train technicians to maximize sales and customer service opportunities
Maintain close communication with all essential partners to ensure proper detailing of tickets, accounting of revenue and stocking and maintenance of trucks
Work collaboratively with the customer service team to ensure proper booking of calls based on the needs of the customer and problem resolution as necessary
Collaborate with office staff daily to review work order results and behavior to maximize customer service and operational efficiency
Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner
Optimize employee engagement and development for the service department through; routine ride-alongs, one-on-one meetings with employees, coordination of tactical/technical training, and other necessary functions
Assess and adjust manpower allocation daily in relation to customer demands and business needs
Inspect trucks and uniforms and address unacceptable results as needed
Verify inventory and that trucks have been restocked
Review prior day invoices and tech timesheets to ensure accuracy and thoroughness, proper accounting, and opportunities for improvement
Orchestrate daily huddles to determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same-day service