Field Supervisor and Community relations Manager
About The Position
The Field Services & Community Relations Manager is a dual-impact leadership role responsible for overseeing day-to-day field operations while building strong partnerships throughout the community. This position supports, mentors, and manages craftsmen in the field, ensures high-quality workmanship and customer satisfaction, and leads community outreach, events, and brand visibility initiatives. This manager serves as the bridge between office, field staff, and the community—representing Ace Handyman Services with professionalism, integrity, and a service-first mindset. Objective To lead and support the field team while strengthening community connections by ensuring high-quality service delivery, exceptional customer experiences, and positive brand visibility for Ace Handyman Services – Westside Cincinnati.
Requirements
- Strong leadership and communication abilities.
- Experience in construction, handyman services, customer service, field supervision, or related roles.
- Ability to troubleshoot jobsite challenges quickly and professionally.
- Comfortable interacting with the community, vendors, and customers.
- Proficient in mobile technology and scheduling platforms (Service Titan experience a plus).
- Valid driver’s license; ability to travel between job sites. Have a Truck
- High level of professionalism, integrity, and reliability.
- Comfortable representing a firefighter-owned, community-driven brand.
Nice To Haves
- Service Titan experience a plus
Responsibilities
- Oversee daily field operations, ensuring jobs are completed efficiently, safely, and to Ace standards.
- Provide on-site support, coaching, and training for craftsmen.
- Perform periodic field audits to confirm quality control and adherence to company processes.
- Assist with complex jobs, customer concerns, or on-site troubleshooting.
- Manage scheduling adjustments, job flow, and field communication via ServiceTitan.
- Ensure all team members follow safety protocols, PPE requirements, and OSHA guidelines.
- Support hiring, onboarding, and skills development for craftsmen.
- Track mileage, timesheets, and productivity metrics for field teams.
- Serve as the primary community liaison to strengthen brand presence and trust.
- Build relationships with local homeowners, HOAs, community leaders, small businesses, and neighborhood associations.
- Represent Ace Handyman Services at community events, expos, parades, sponsorships, fairs, and outreach activities.
- Coordinate and execute marketing outreach such as door hangers, yard signs, local partnerships, and seasonal campaigns.
- Manage community-driven customer feedback programs and assist with resolution of service issues.
- Lead “Good Neighbor Initiatives,” safety programs, and first-responder partnerships.
Benefits
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
- Monday through Friday work week (8am to 5pm) - Occasional weekend work.
- Positive work environment.
- Advancement into a well-paying lifelong career.
- Locally owned company with the backing of a national brand, Ace Hardware.
- Very competitive pay
- W-2 status with the flexibility of an independent job
- Performance bonuses
- Fun, collaborative environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
