Field Supervisor and Community relations Manager
About The Position
The Field Services & Community Relations Manager is a dual-impact leadership role responsible for overseeing day-to-day field operations while building strong partnerships throughout the community. This position supports, mentors, and manages craftsmen in the field, ensures high-quality workmanship and customer satisfaction, and leads community outreach, events, and brand visibility initiatives. This manager serves as the bridge between office, field staff, and the community—representing Ace Handyman Services with professionalism, integrity, and a service-first mindset. We are one of Westside Cincinnati Ohio top-rated handyman, repair, and remodeling companies and have provided homes and businesses throughout Cincinnati Ohio with quality craftsmanship for all of their handyman needs.
Requirements
- Strong leadership and communication abilities.
- Experience in construction, handyman services, customer service, field supervision, or related roles.
- Ability to troubleshoot jobsite challenges quickly and professionally.
- Comfortable interacting with the community, vendors, and customers.
- Proficient in mobile technology and scheduling platforms (Service Titan experience a plus).
- Valid driver’s license; ability to travel between job sites.
- Have a Truck
- High level of professionalism, integrity, and reliability.
- Comfortable representing a firefighter-owned, community-driven brand.
- Ability to move between job sites and occasionally assist with light-to-moderate labor tasks.
- Ability to attend evening or weekend community events when needed.
- Must be able to stand, walk, and drive for extended periods.
- Must be able to work as a craftsman as needed
Responsibilities
- Oversee daily field operations, ensuring jobs are completed efficiently, safely, and to Ace standards.
- Provide on-site support, coaching, and training for craftsmen.
- Perform periodic field audits to confirm quality control and adherence to company processes.
- Assist with complex jobs, customer concerns, or on-site troubleshooting.
- Manage scheduling adjustments, job flow, and field communication via ServiceTitan.
- Ensure all team members follow safety protocols, PPE requirements, and OSHA guidelines.
- Support hiring, onboarding, and skills development for craftsmen.
- Track mileage, timesheets, and productivity metrics for field teams.
- Serve as the primary community liaison to strengthen brand presence and trust.
- Build relationships with local homeowners, HOAs, community leaders, small businesses, and neighborhood associations.
- Represent Ace Handyman Services at community events, expos, parades, sponsorships, fairs, and outreach activities.
- Coordinate and execute marketing outreach such as door hangers, yard signs, local partnerships, and seasonal campaigns.
- Manage community-driven customer feedback programs and assist with resolution of service issues.
- Lead “Good Neighbor Initiatives,” safety programs, and first-responder partnerships.
Benefits
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
- Monday through Friday work week (8am to 5pm) - Occasional weekend work.
- Positive work environment.
- Advancement into a well-paying lifelong career.
- Locally owned company with the backing of a national brand, Ace Hardware.
- Very competitive pay
- W-2 status with the flexibility of an independent job
- Performance bonuses
- Fun, collaborative environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
