Field Superintendent - Service

Schindler • Boston, MA

57d

About The Position

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Join us as a Field Superintendent - Service Your main responsibilities ESSENTIAL FUNCTIONS: Ensure that maintenance meets Area and Company quality standards and meets all contract requirements. Implement customer and Company requirements for quality, performance reliability and passenger safety for each project under his/her supervision. Implement EEO/AA requirement consistent with Area and/or State and Federal requirements. Support sales staff in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints. This specific position may include a sales role depending on the candidate. Manage ongoing program of project audit so as to assure conformance of performance standards of quality, completeness and safety. Develop and implement program of manpower selection, training and performance appraisal essential to productivity and quality improvement objectives. Implement route management strategy in support of ensuring uniform application of preventive maintenance procedures while controlling manpower to minimum level. Develop spirit of teamwork and dedication to quality improvement among all employees. Evaluate and initiate requests for tooling where such tooling would support productivity improvement. Maintain and manage pro-active relationships with local IUEC business agent. Advise Area management of competitor activity as related to pricing, performance and manpower

Requirements

• Must have a minimum high school education. Minimum three to five years' experience in installation and service of elevators/escalators. Minimum of one year as lead mechanic to demonstrate leadership ability.
• Requires a working knowledge of elevators and escalators to manage and direct field personnel to meet Area goals. Must have ability to communicate well, both verbally and in writing and have proven leadership skills.
• The Field Superintendent must have the necessary skills and experience to interpret customer concerns then mobilize the necessary internal resources in a way that customer satisfaction is assured while cost and Human Resources disruption is minimized. The field Superintendent must be able to make sound judgments as related to motivation, training and work assignments for all employees within his/her responsibility, while, at the same time, adjusting manpower to a minimum level and meeting and/or exceeding customer requirements.
• Must be able to teach the hourly employees the Company's methods of quality, productivity and safety. He/she must be able to persuade the hourly field to follow practices and procedures that will foster teamwork and improve quality and productivity.
• Field Supt must be able to communicate with and influence business agents, inspectors, etc., in resolving disputes. He/she must be able to demonstrate to customers that they are receiving fair value for their expenditures.

Responsibilities

• Ensure that maintenance meets Area and Company quality standards and meets all contract requirements.
• Implement customer and Company requirements for quality, performance reliability and passenger safety for each project under his/her supervision.
• Implement EEO/AA requirement consistent with Area and/or State and Federal requirements.
• Support sales staff in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints. This specific position may include a sales role depending on the candidate.
• Manage ongoing program of project audit so as to assure conformance of performance standards of quality, completeness and safety.
• Develop and implement program of manpower selection, training and performance appraisal essential to productivity and quality improvement objectives.
• Implement route management strategy in support of ensuring uniform application of preventive maintenance procedures while controlling manpower to minimum level.
• Develop spirit of teamwork and dedication to quality improvement among all employees.
• Evaluate and initiate requests for tooling where such tooling would support productivity improvement.
• Maintain and manage pro-active relationships with local IUEC business agent.
• Advise Area management of competitor activity as related to pricing, performance and manpower

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees