Field Solutions Consultant

weavix Inc. • Wichita, KS

5d

About The Position

The Post-Sales Field Solution Consultant serves as a technical expert and trusted advisor for customers following implementation. This role is responsible for supporting product adoption, diagnosing and resolving technical issues in the field, and acting as a key resource for ensuring ongoing product performance and satisfaction. With a deep understanding of both the product and customer environments, the Field Solution Consultant plays a critical role in delivering a reliable, high-impact user experience.

Requirements

• Hands-on experience with customer-facing diagnostics, issue triage, and device troubleshooting
• Clear, confident communicator with the ability to explain complex concepts to both technical and non-technical audiences
• Able to work independently and travel to customer sites as required (25–50%)
• Experience collaborating cross-functionally with product, support, and engineering teams
• Comfortable with tools like Salesforce, Jira, or internal ticketing and telemetry platforms
• High attention to detail with a solutions-first mindset
• Bachelor’s degree in a technical field preferred (e.g., Engineering, IT, Computer Science)

Nice To Haves

• 2–5 years in a field support, solutions engineering, or technical consulting role
• Strong technical background in wireless networks, IoT devices, SaaS platforms, or enterprise systems

Responsibilities

• Act as the primary technical contact for assigned accounts post-implementation
• Conduct onsite visits to support troubleshooting, performance validation, and technical optimization
• Own and resolve technical issues through to completion, collaborating with engineering and support teams as needed
• Partner closely with Customer Success Managers (CSMs) to reinforce product usage and maintain a positive customer experience
• Maintain detailed logs of site findings, network and hardware behavior, and customer-reported concerns
• Document and escalate recurring patterns, bugs, or systemic issues to the Product and Engineering teams
• Educate end users and site contacts on product functionality, system behavior, and best practices
• Support product testing, upgrades, and configuration changes as needed
• Help track and improve key metrics such as CSAT, ticket closure time, and post-deployment stability

Benefits

• Competitive Compensation
• Employee Equity Stock Program
• Competitive Benefits Package including: Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) Retirement Plan + Company Match
• Flexible Spending & Health Savings Accounts
• Paid Holidays
• Flexible Time Off
• Employee Assistance Program (EAP)
• Other exciting company benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees