Field Services Technician
About The Position
The Technology Field Services Technician provides hands-on, on-site technology support across branch locations, operations centers, and remote facilities. This role is responsible for installing, maintaining, troubleshooting, and supporting end-user devices, peripheral equipment, and location-based technology to ensure reliable operations, minimal downtime, and a consistent technology experience for employees and members. The technician serves as the physical extension of the Technology organization, bridging centralized IT services with real-world, on-site operational needs.
Requirements
- Associate degree in Information Technology or related field, or equivalent experience
- 2+ years of hands-on IT support or field services experience
- Strong knowledge of Windows and/or macOS operating systems
- Experience supporting hardware, peripherals, and end-user devices
- Valid driver’s license and ability to travel between locations as needed
- Ability to lift and move IT equipment (up to 50 lbs.)
Nice To Haves
- Experience supporting multi-site or branch-based environments
- Familiarity with endpoint management tools (e.g., MDM, imaging, patching)
- Experience with A/V and conference room technology
- Knowledge of basic networking concepts (LAN/WAN, Wi-Fi, cabling)
- IT certifications (CompTIA A+, Network+, or similar)
Responsibilities
- On-Site Technical Support
- Provide on-site support for desktops, laptops, printers, scanners, phones, peripherals, ATM/ITMs and conference room technology
- Troubleshoot and resolve hardware, software, and connectivity issues that cannot be resolved remotely
- Respond to field service tickets within defined SLAs and prioritize work based on business impact
- Installations & Deployments
- Perform workstation, peripheral, and equipment installations for new hires, office moves, and technology refreshes
- Configure and deploy devices according to established standards, images, and security requirements
- Support branch openings, renovations, relocations, and technology upgrades
- Incident Response & Escalation
- Serve as the on-site escalation point for Help Desk and Infrastructure teams
- Coordinate with Network, Systems, Security, and Vendors to resolve complex issues
- Provide timely communication and status updates to stakeholders during incidents
- Asset & Lifecycle Management
- Track and manage assigned technology assets, inventory, and equipment lifecycle
- Perform equipment swaps, refreshes, and secure decommissioning
- Ensure proper documentation of asset movements and disposals
- Preventive Maintenance
- Conduct proactive site visits to identify and remediate potential technology issues
- Perform routine checks on branch and site technology to reduce incidents and downtime
- Validate technology readiness for high-impact events and business operations
- Documentation & Standards
- Document work performed, resolutions, and procedures within the ticketing system
- Follow standardized deployment, configuration, and security practices
- Contribute to knowledge base articles and process improvements
- Customer Service & Professionalism
- Provide clear, courteous, and professional support to employees and leaders
- Explain technical issues in business-friendly terms
- Represent the Technology organization positively at all locations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
