Field Services Technician
About The Position
Peraton is seeking a Field Services Technician in Springfield, Va: Installs, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Provides expert and second tier technical support and analysis to field engineers and technicians. Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. Tests, trains, and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements. Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair. Provides training to customers. Travel is frequent and work is generally performed at the customer site. Partners with developers and engineers to reduce reoccurring incidents. Answers questions about installation, operation, configuration, customization and usage of designated systems and services.
Requirements
- 3-6 years with Associates
- Requires an active TS/SCI clearance
Responsibilities
- Installs, operates, maintains, repairs and modifies equipment.
- Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
- Analyzes and evaluates products and related performance.
- Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
- Installs, upgrades and removes products ensuring coordinative engineering field change.
- Provides expert and second tier technical support and analysis to field engineers and technicians.
- Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
- Tests, trains, and fields support to customers regarding technical aspects of designated systems and services.
- Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
- Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
- Provides training to customers.
- Partners with developers and engineers to reduce reoccurring incidents.
- Answers questions about installation, operation, configuration, customization and usage of designated systems and services.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
