Field Services Technician
About The Position
Role Information- This position is 100% onsite in Wilson, NC- This position is not eligible for Visa Sponsorship now or in the future. Main Tasks− Provide installation support, and product and system installation services in person or via telephone or remote monitoring services− Deliver comprehensive system maintenance, updates and upgrade services− Assume ownership of customer issues and follow through until issues are resolved− Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements− Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer− Provide feedback on product, installation, and service quality issues− Provide User Application Training on proper use of Safety, Security and Asset Location products and system solutions provided by MANN+HUMMEL− Account modifications, resets and unlocks− Mobile device troubleshooting (iPhone, iPad, etc.)
Requirements
- Minimum of 1 to 4 years of related experience
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Strong cross functional communication
- Excellent technical knowledge and hands-on troubleshooting experience of PC and desktop hardware and components
- Working technical knowledge of current protocols, operating systems, and standards (i.e. TCP/IP, Windows, MS Office Suite, IOS mobile platforms)
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides
- Excellent customer service skills, working with employees on the phone and in person
- Must be able to stand, walk, and move throughout the plant for extended periods.
- Ability to lift up to 50 lbs. and access all plant areas (including elevated or confined spaces).
Nice To Haves
- Active Directory, Azure, Networking
- Certifications (A+, N+, MCTS, MCITP, MCDST) are a plus
- Associate's degree or Bachelors in IT or related field
- Zebra Printer support experience
- RF and wireless technology troubleshooting is a plus
- Ticketing system experience, such as ServiceNow
Responsibilities
- Provide installation support, and product and system installation services in person or via telephone or remote monitoring services
- Deliver comprehensive system maintenance, updates and upgrade services
- Assume ownership of customer issues and follow through until issues are resolved
- Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements
- Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer
- Provide feedback on product, installation, and service quality issues
- Provide User Application Training on proper use of Safety, Security and Asset Location products and system solutions provided by MANN+HUMMEL
- Account modifications, resets and unlocks
- Mobile device troubleshooting (iPhone, iPad, etc.)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
