Field Services Technician
About The Position
As a Field Service Technician, you will provide on-site customer-facing hardware, software, and cabling technical support, installation, configuration, and problem resolution in the following industry environments: Retail Point-of-Sales (POS) systems in general merchandise, grocery and big box stores Hospitality full-service and Fast-Food restaurants to include POS, Kitchen Display, Order and Menu Board equipment PC/network/infrastructure environments to include CAT5/6 and Fiber Optics cabling End User Compute Desktop Support You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule including some evenings and weekends is required.
Requirements
- High School diploma or equivalent. Associate’s degree in IT preferred
- A minimum of 5 years’ experience (7+ years preferred) performing on-site services on Retail POS and Hospitality systems, PC and network systems, related peripherals, cabling, and common software programs and Operating Systems.
- CAT5/6 cabling, splicing, and testing experience
- Access Point experience
- Fiber Optic Cabling, splicing, and testing experience
- Punch down and Patching experience
- Monitor and camera maintenance
- Digital Signage experience desired
- Apple iOS knowledge
- Server and Network rack and stack and connectivity
- Familiarity with standard Windows O/S and Office suites.
- Ability to perform final configuration tasks on customer premises.
- VOIP experience
- Excellent customer service and communication skills.
- Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
- A+ certification
- Valid driver’s license
- Valid Vehicle Insurance
- Reliable Transportation
- Ability to lift 50 pounds
- Lift experience up to 19 feet (Certification is a bonus to have)
- Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays)
Responsibilities
- Install, configure and support new hardware and software infrastructure.
- Ensure that hardware and software systems are maintained.
- Provide technical support to users with very different levels of IT knowledge and competence.
- Create work instructions and installation documentation.
- Act as the liaison between the Zones team and the customer
- Travel to customer locations and possess a flexible work schedule, this will require overnight stays.
- Will be responsible for own vehicle with mileage reimbursement.
- Provide own cell phone (monthly company reimbursement)
- Other duties as assigned.
Benefits
- Zones offers a comprehensive Benefits package
- Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more.
- Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
