Field Services Technician

WILLIAM CAREY UNIVERSITY•Hattiesburg, MS

31d•Onsite

About The Position

The Field Services Technician serves as a key member of the Information Technology team, providing front-line support to faculty, staff, and students across the institution. This role is responsible for diagnosing and resolving a wide range of technical issues related to computers, mobile devices, peripherals, software applications, and network connectivity. The technician ensures that end users receive timely, professional, and effective assistance, whether in person, by phone, or through remote tools. The Field Services Technician reports directly to the Director of Field Services and Asset Management, collaborating closely with colleagues in infrastructure, security, and application support. This role requires strong technical skills, excellent communication, and a customer service mindset to support the institution’s mission through effective use of technology.

Requirements

Associate’s degree in IT, Computer Science, or related field; or equivalent work experience.
1–2 years of experience in helpdesk or IT support.
Proficiency with Windows and macOS, Microsoft 365, and common business applications.
Basic understanding of networking (TCP/IP, LAN/WAN, Wi-Fi, VPN).
Experience with hardware setup, troubleshooting, and repair of computers, printers, and mobile devices.
Familiarity with helpdesk/ticketing systems.
Strong problem-solving, communication, and customer service skills.
Ability to manage priorities, work independently, and support users with professionalism.

Nice To Haves

Bachelor’s degree in IT, Computer Science, or related field.
2+ years of experience in IT support or field services.
Advanced knowledge of networking, Active Directory, and group policy management.
Familiarity with cloud platforms (e.g., Microsoft Azure, AWS, or Google Workspace).
Scripting or automation skills (e.g., PowerShell, Bash, Python).
Experience with IT asset management and endpoint security tools.
Certifications such as CompTIA Network+, Security+, Microsoft Certified, or ITIL Foundation.

Responsibilities

Assists the University in implementing the statement of purpose
Assists the University in implementing the technology strategic plan
Provide first-line technical support for hardware, software, and network issues through in-person, phone, and remote channels.
Install, configure, and maintain computers, mobile devices, printers, and related technology.
Support account setup, application access, and connectivity (LAN, Wi-Fi, VPN).
Document, track, and resolve tickets in the helpdesk system, escalating as appropriate.
Deliver excellent customer service with clear communication and user guidance.
Perform regular updates, patches, and preventive maintenance on systems and devices.
Maintain accurate IT asset inventory and documentation.
Follow IT policies, enforce security standards, and support compliance requirements.
Other duties as assigned by the Director of Field Services or Chief Information Officer