Field Services Technician

Jpw Industries • Manitowoc, WI

6d • Onsite

About The Position

At JPW Industries, we don’t just build products – we build careers. At JPW Industries, we are redefining excellence in industrial tools and machinery. With industry shaping brands like Jet, Powermatic, Wilton, Edwards, Baileigh and Axiom, we lead the way in delivering high quality solutions to professionals worldwide. Join us and play a pivotal role in shaping the future of our products and industry. What You Will Do: Install. Repair. Support As a Field Services Technician , you will be the face of JPW’s commitment to quality and customer satisfaction. This hybrid technical and customer-focused role combines hands-on field service expertise with the opportunity to drive customer loyalty and service revenue. You will install, maintain, and repair complex machinery and equipment across JPW’s product lines, ensuring optimal performance while providing customers with exceptional support and training.

Requirements

• Technical degree or equivalent experience in electrical, mechanical, or industrial technology.
• 3+ years of experience in field service, equipment installation, or technical repair in industrial or manufacturing environments.
• Strong understanding of electrical circuits, electronics, pneumatics, hydraulics, and programming.
• Ability to diagnose and repair complex machinery and systems using hand tools, diagnostic equipment, and precision instruments.
• Excellent verbal and written communication skills, with the ability to train and support customers effectively.
• Resourceful and analytical, with the ability to troubleshoot issues quickly and efficiently both on-site and remotely.
• Willingness to travel domestically and occasionally internationally for installations, repairs, and training engagements.
• Collaborative mindset with the ability to partner across departments to deliver exceptional service and technical excellence.

Responsibilities

• Installation & Maintenance – Install and repair industrial fabrication and machining equipment (including but not limited to Water Jets, Lasers, Press Brakes, CNC Machining). Possess deep knowledge of electro-mechanical, pneumatic, hydraulic, and CNC programming systems.
• Technical Diagnostics – Troubleshoot machinery using schematic diagrams, technical manuals, and diagnostic tools. Testing of wiring, switches, and relays. Perform hydraulic component testing. Repair and/or replace faulty components to ensure full operational readiness.
• Field Service Expertise – Perform on-site repair, calibration, and preventive maintenance, ensuring timely response to customer needs. Be available for occasional emergency repairs during off-business hours.
• Customer Engagement – Work directly with customer representatives to verify installation requirements and provide expert guidance on equipment operation, performance, and safety.
• Training & Development – Conduct training sessions (both in person and virtual) for customer teams, Authorized Service Centers (ASCs), and Baileigh Technicians to enhance technical knowledge and maintenance capabilities.
• Technical Support – Assist customers via phone or video troubleshooting for return/repair issues, ensuring efficient problem resolution and minimal downtime.
• Revenue Growth – Support revenue generation through service engagements, installations, and training services that enhance the customer experience and create long-term partnerships.
• Cross-Functional Collaboration – Partner with Sales, Engineering, and Customer Service teams to identify technical opportunities, improve service processes, and provide feedback on product performance in the field.

Benefits

• Competitive Pay + Annual Bonuses
• Comprehensive Benefits: Medical, dental, vision, life insurance, disability, telehealth, and more from Day 1
• Retirement Plans & Employer Contributions
• Generous PTO + Paid Holidays
• Career Development & Learning Opportunities
• Team Member Appreciation Events
• A Culture That Values Integrity, Teamwork & Innovation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees