Field Services Technician I (West Central Florida - WM)

DAS Health•Saint Petersburg, FL

1d•Hybrid

About The Position

DAS Health is seeking a motivated Field Services Technician I to support our Managed Services team in the West Central Florida (Bradenton, St. Petersburg, and surrounding areas) region. This is a hybrid role combining remote support with onsite technical services at client facilities within the assigned region. The ideal candidate is proactive, organized, customer-focused, and comfortable working independently in a hybrid environment while collaborating with a broader managed services team.

Requirements

High school diploma or GED required (Associate’s or Bachelor’s degree in IT preferred).
1–3 years of experience in field services or IT support.
Strong troubleshooting, communication, and customer service skills.
Fundamental networking knowledge.
Working knowledge of Windows operating systems, macOS and basic Linux environments, and Microsoft 365 and Office products.
Basic familiarity with Windows Server, Azure, AWS, and WVD.
Ability to travel within the assigned region and work flexible hours as needed.

Nice To Haves

CompTIA A+ and/or Network+ certifications
Prior experience in an MSP environment
Healthcare IT experience

Responsibilities

Provide timely updates and clear communication to clients regarding service requests.
Resolve support tickets within defined Service Level Agreements (SLAs).
Manage assigned tickets through completion; escalate issues as appropriate.
Provide onsite technical support at multiple client facilities within the assigned region.
Travel to client locations for incidents, projects, installations, and assessments.
Install, configure, and troubleshoot PCs, hardware, software, and network equipment.
Maintain accurate documentation and asset records in IT Glue.
Participate in after-hours on-call rotation as required.