Field Services Technician I (OSP)

DAS Health•St. Louis, MO

1d•Hybrid

About The Position

DAS Health is seeking a motivated Field Services Technician I to join our Managed Services team. This role serves as the front line for onsite and remote technical support, ensuring clients receive fast, accurate assistance with their technology needs. The ideal candidate is proactive, organized, and comfortable in a client-facing environment. Candidates must reside within one hour of St. Louis, MO and be able to travel onsite as needed (up to 20%).

Requirements

High school diploma or GED required; Associate’s or Bachelor’s in IT preferred.
1–3 years of experience in Field Services or IT support.
Fundamental networking knowledge.
Basic proficiency with Windows Server, Azure, AWS, and WVD.
Working knowledge of Microsoft 365 and Office products.
Basic knowledge of Windows, macOS, and Linux.
Strong troubleshooting and problem-solving skills.
Professional, self-motivated demeanor.
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
Ability to work independently with general guidance from Team Lead.
Ability to travel to client sites as needed.
Ability to explain technical concepts to non-technical users.
Willingness to work nights, weekends, or after-hours as required.
Fast learner able to ramp up during a 1–2-week training period.

Nice To Haves

A+ and Network+ certifications preferred.

Responsibilities

Provide timely updates and communication to clients regarding service requests.
Resolve tickets within defined Service Level Agreements (SLAs).
Manage assigned tickets through completion; escalate to Field Services Technician II or Team Lead when necessary.
Support standardization of systems, processes, and tools to improve efficiency.
Follow change management and documentation procedures for system updates and configurations.
Create and maintain documentation and asset records in IT Glue.
Implement, troubleshoot, and provide basic support for: Client networks (firewalls, routers, switches, Wi-Fi), Windows Server administration, PC applications and operating system issues, MSP tools and systems (RMM, antivirus, monitoring tools)
Participate in client onboardings and technology deployments.
Work with third-party vendors and vendor-supported applications.
Participate in after-hours on-call rotation as needed.
Perform additional duties as assigned.
Travel to and from customer sites as required.
Perform site assessments, inventories, discovery, and installations.
Prepare, deliver, and install PCs, endpoints, and other equipment.
Provide onsite troubleshooting and support.
Work and maintain tickets on appropriate service boards.
Troubleshoot backups and routine maintenance tasks.
Identify recurring issues and document trends.
Assist the Service Desk with call queues or tickets when needed.