Field Services Technician 2

Quadient • Boise, ID

11d • Hybrid

About The Position

As a Field Service Technician 2, you will travel to customer sites to install, maintain, and repair equipment. You’ll play a critical role in ensuring equipment operates efficiently by diagnosing and resolving technical issues, performing routine maintenance, and configuring hardware and software. Beyond technical expertise, you’ll build strong customer relationships by providing training, clear communication, and tailored solutions—enhancing customer satisfaction and retention. Your work directly supports operational excellence and contributes to the company’s long-term success. Work Area includes Bosie, ID and up to 50-mile radius

Requirements

• High School Diploma/GED or equivalent work experience; project management experience a plus.
• 1–5+ years of experience in customer service and electrical/mechanical installation, troubleshooting, and repair (preferred).
• Strong ability to diagnose and repair equipment from base-level to complex, high-speed production systems.
• Proficient in reading and interpreting technical diagrams, manuals, and schematics.
• Effective communicator with customers, sales, and technical teams; capable of mentoring junior technicians.
• Strong organizational and problem-solving skills; able to work independently, travel frequently, and lift up to 50 lbs. within OSHA guidelines.

Responsibilities

• Install, configure, service, and upgrade equipment at customer sites, including both hardware and software components.
• Diagnose and troubleshoot technical issues, ensuring optimal equipment performance and minimal downtime.
• Provide hands-on training and guidance to customers on proper equipment use and maintenance.
• Perform routine maintenance, manage replacement parts inventory, and maintain tools and equipment.
• Communicate effectively with clients, keeping them informed during service calls and escalating issues when needed.
• Identify customer needs and recommend additional products or services to enhance their experience.

Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED