Field Services Tech II

VCU Health•Richmond, VA

About The Position

This role is Weekend Day Shift. Hours will be Saturday-Wednesday: 8:00 a.m.-5:00 p.m. The Field Services Tech II installs, maintains, troubleshoots and upgrades computer hardware, software, mobile devices, printers and other peripheral equipment. The Field Services Tech II assists with the proper selection and purchases of hardware and software. The Field Services Tech II completes all required documentations and provides user assistance in person and remotely. The Field Services Tech II performs miscellaneous duties as assigned. Licensure, Certification, or Registration Requirements for Hire: Current Virginia Driver’s License and acceptable driver’s record if required to drive VCUHS vehicles. CompTIA A+, CompTIA Network+ and or MCSA certification preferred Licensure, Certification, or Registration Requirements for continued employment: Current Virginia Driver’s License and acceptable driver’s record if required to drive VCUHS vehicles. Comp TIA A+, CompTIA Network+ and or MCSA preferred Experience REQUIRED: Two years of general computer installation; maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Experience PREFERRED: N/A Education/training REQUIRED: High school diploma Education/training PREFERRED: Associates Degree in Computer Information Systems, Business, Engineering from an accredited program or equivalent combination of related education and experience Independent action(s) required: Installs, configures and upgrades operation systems and software Troubleshoots and repairs problems with computing devices, including troubleshooting hardware and software, e-mail, network and peripheral equipment. Assists with hardware and software selection and purchase recommendations. Assists with the planning, testing and deployment of equipment to new facilities. Maintains current knowledge of hardware, software and network technology. Responsible for new and spare parts inventory and asset/inventory tracking. Updates assigned tickets and other requirement documentation. Supervisory responsibilities (if applicable): N/A Additional position requirements: Occasional shift work including nights and weekends. Age Specific groups served: N/A Physical Requirements (includes use of assistance devices as appropriate): Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change Weekend Day EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4. Who We Are Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life-saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health. We have it all: • One college and four health sciences schools • An academic medical center • A Level I trauma center • One of only two NCI-designated cancer centers in Virginia • The region’s only full-service children’s hospital • More than 800 physicians in 200 specialties • With a community health center, dedicated research teams, facilities and valued partners in every field Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all-around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.

Requirements

Current Virginia Driver’s License and acceptable driver’s record if required to drive VCUHS vehicles.
Two years of general computer installation; maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
High school diploma

Nice To Haves

CompTIA A+
CompTIA Network+
MCSA certification preferred
Associates Degree in Computer Information Systems, Business, Engineering from an accredited program or equivalent combination of related education and experience

Responsibilities

Installs, configures and upgrades operation systems and software
Troubleshoots and repairs problems with computing devices, including troubleshooting hardware and software, e-mail, network and peripheral equipment.
Assists with hardware and software selection and purchase recommendations.
Assists with the planning, testing and deployment of equipment to new facilities.
Maintains current knowledge of hardware, software and network technology.
Responsible for new and spare parts inventory and asset/inventory tracking.
Updates assigned tickets and other requirement documentation.

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