Robotics Field Tech II

Wonder

About The Position

As we expand our automated kitchens (IK’s), we are looking for a Maintenance Field Technician to maintain our automation equipment across the country and independently oversee a market.This is an ideal role for someone with technical field experience, excited to be working on cutting edge restaurant technology while being supported by a great company culture and team. This is a full time hourly role based in Northern California with an average of 50 hours guaranteed per week (10 hours of overtime paid at 1.5X) with up to 60% travel within the West Coast Region. The first 4-6 weeks of onboarding are based in Boston, with periodic trips to Boston thereafter. Travel expenses and travel time are fully compensated. Great benefits including health insurance (with dental and vision), mileage reimbursement and 401k plan! When on site, hours vary but will likely be early mornings on weekdays, with limited emergency service visits on weekends. All applicants must be available and eligible for different forms of travel within the United States (plane, train, bus, taxi/rideshare apps). A valid driver’s license and a car suitable for work travel is also required.

Requirements

2+ years of related work experience, such as: Service Technician, Assembly Technician, Robotics Technician, Mechanic, Plumber, HVAC, etc.
Flexible to travel and work around restaurant operating hours, including dealing with unexpected issues. On rare occasions, outside work hours
Familiar with trouble shooting of complex systems (mechanical, pneumatic, plumbing, electrical, PLC, etc)
Highly proficient at working with your hands on mechanical assemblies
Some level of electrical and plumbing proficiency
Proficient in digital tools such as google docs and sheets, able to learn new software tools quickly such as Jira for work orders or tasks management
Great communication both in person and via telephone
High level of attention to detail. Especially relating to creation and maintenance of documentation.
Excited about being part of a new and fast growing industry!
Available to travel within the West Coast region up to 60%
Have consistent access to a personal vehicle that you can use for local travel
Familiarity with hand tools, power tools,Volt/Ohm Meter etc
Capable of climbing, bending, and stooping for extended periods of time.
Ability to lift up to 50 lbs.
Capable of communicating clearly in English.
This role is based in Northern California.

Responsibilities

Oversee the bulk of the West Coast market of Infinite Kitchens, performing preventative maintenance and field repairs
Implement prescribed hardware upgrades to existing IK’s.
Work remotely with senior technicians, HW, and SW engineers on unique technical issues if/when they arise.
Create, update and maintain field repair reports/work tickets with relevant details (photos, videos etc)
Look at your upcoming schedule and autonomously plan your work at various locations within a given week.
Build positive relationships with the restaurant managers and team members at the stores within your region.
Have a sense of ownership for the performance and experience that the IK’s in your region are providing.
Provide hands on training and oversight to restaurant managers on common cleaning procedures and any changes that are made to our store team member SOP’s.
Provide feedback to automation team engineers based on learnings and/or discoveries made in the field.
Updating documentation and field maintenance reports
Assist with creating and updating maintenance SOPs and training materials
Receiving and shipping parts