Field Services Tech II

VCU Health • Richmond, VA

40d

About The Position

This role is Weekend Day Shift. Hours will be Saturday-Wednesday: 8:00 a.m.-5:00 p.m. The Field Services Tech II installs, maintains, troubleshoots and upgrades computer hardware, software, mobile devices, printers and other peripheral equipment. The Field Services Tech II assists with the proper selection and purchases of hardware and software. The Field Services Tech II completes all required documentations and provides user assistance in person and remotely. The Field Services Tech II performs miscellaneous duties as assigned. Licensure, Certification, or Registration Requirements for Hire: Current Virginia Driver’s License and acceptable driver’s record if required to drive VCUHS vehicles. CompTIA A+, CompTIA Network+ and or MCSA certification preferred Licensure, Certification, or Registration Requirements for continued employment: Current Virginia Driver’s License and acceptable driver’s record if required to drive VCUHS vehicles. Comp TIA A+, CompTIA Network+ and or MCSA preferred

Requirements

• Two years of general computer installation; maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Current Virginia Driver’s License and acceptable driver’s record if required to drive VCUHS vehicles.
• High school diploma
• Strong recall
• Reasoning
• Problem solving
• Hearing
• Speak clearly
• Write legibly
• Reading
• Logical thinking
• Fast pace environment
• Able to handle multiple priorities
• Frequent and intense customer interactions
• Able to adapt to frequent change

Nice To Haves

• CompTIA A+
• CompTIA Network+
• MCSA certification preferred
• Associates Degree in Computer Information Systems, Business, Engineering from an accredited program or equivalent combination of related education and experience

Responsibilities

• Installs, configures and upgrades operation systems and software
• Troubleshoots and repairs problems with computing devices, including troubleshooting hardware and software, e-mail, network and peripheral equipment.
• Assists with hardware and software selection and purchase recommendations.
• Assists with the planning, testing and deployment of equipment to new facilities.
• Maintains current knowledge of hardware, software and network technology.
• Responsible for new and spare parts inventory and asset/inventory tracking.
• Updates assigned tickets and other requirement documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees