Field Services Supervisor Install - Indirect

Builders FirstSource • San Diego, CA

5d • Onsite

About The Position

The Dixieline Lumber and Home Centers are conveniently located throughout San Diego County, offering both homeowners and contractors complete customer service. Our sales staff can help select the proper hardware, tools and supplies needed for just about any project. Today, Dixieline Lumber & Home Centers is owned by Builders FirstSource, the largest supplier of building products, prefabricated components, and value-added services to the residential construction market in the U.S. PURPOSE Supervises field services personnel in addressing product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• High school diploma or General Education Degree (GED) required and five (5) years installation or related experience, or equivalent combination of education and experience.
• Requires knowledge gained through completion of Truss Technician Training Levels I and II certification.
• Valid driver’s license
• Knowledge of company products, production processes and quality standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong attention to detail
• Ability to supervise and achieve work productivity through others
• Strong communications and interpersonal skills
• Knowledge of business mathematics

Responsibilities

• Provides work direction and supervision to Field Service Representatives.
• Leads and directs employees including assigning, monitoring and reviewing work progress and accuracy, providing guidance, addressing escalated issues and training less experienced team members.
• May provide input on the performance of assigned employees to management.
• Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the management on findings.
• Recommends replacement or repair of defective components in a typical situation; assists field services personnel with resolving more complex issues.
• Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
• Provided on-the-job training to field services team members.
• Plans and paces own work efficiently and oversees the work of the Field Service team in order to meet daily, weekly, project, or team related productivity goals.
• On occasion, may perform same work duties as a Field Service Representative.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.
• Supervises assigned employees on site to ensure that customer complaints regarding quality and reliability of products are resolved.

Benefits

• At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.
• Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.
• In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [email protected]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees