Field Services Representative II Install - Indirect
About The Position
PURPOSE Addresses component product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner. ESSENTIAL DUTIES AND RESPONSIBILITIES Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service Supervisor on findings. Recommends replacement or repair of defective components based on customer service guidelines related to efficiency and cost effectiveness; assists less experienced Field Service Reps with resolving more complex issues. Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence. May provide training to less experienced Field Service Reps. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures. Other duties may be assigned.
Requirements
- High school diploma or General Education Degree (GED) and two (2) years customer service/field service experience, or equivalent combination of education and experience.
- Knowledge of company products
- Knowledge of company product pricing, discount and estimating formulas and guidelines
- Strong attention to detail
- Knowledge of basic math and measurement skills
- Good communication and interpersonal skills
- Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
- Valid Driver’s License
Nice To Haves
- Completion of Truss Technician Training I and II preferred.
Responsibilities
- Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service Supervisor on findings.
- Recommends replacement or repair of defective components based on customer service guidelines related to efficiency and cost effectiveness; assists less experienced Field Service Reps with resolving more complex issues.
- Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
- May provide training to less experienced Field Service Reps.
- Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
- Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
- Other duties may be assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
