Field Services Rep II

Medtronic

3d•Remote

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects. We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. This position has the responsibility and authority to provide remote and on-site engineering support to the navigation and intraoperative imaging products installed base and driving customer satisfaction through service. Additional Information • Location: Individuals must reside within the Metro Detroit Area • Territory: This person will support the Michigan territory primarily but will also be a floater for the eastern half of the region helping cover OH, IN, and IL. • Travel: This position will require up to 75% of travel. • Equipment: This position will work on O-arm and Mazor with the ability to potentially cross train on other platforms later.

Requirements

High School Diploma or equivalent required
2 years technician, clinical field service or clinical customer support experience.

Nice To Haves

Bachelor's degree in Bioengineering, engineering or technology field.
Previous experience as Technician/Field Services within medical device industry.
Experience with orthopedic anatomy, surgical protocol and medical terminology.
Ability to troubleshoot with technical skills, creativity and high discipline.
Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
Ability to read and understand schematics and engineering drawings.
Familiar with the FDA 21 CFR, CGMP for Medical devices.
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
Experience with x-Ray systems particularly mobile fluoroscopy or CT systems.
Experience with robotics or motion control helpful

Responsibilities

Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
Installs, operates, maintains, repairs, and modifies equipment on designated equipment.
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
Analyzes and evaluates products and related performance.
Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.
Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
Provide testing and validation support to the manufacturer's organization, as applicable.
Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values.
We recognize their contributions.
They share in the success they help to create.
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

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