Field Services Engineer
About The Position
The Field Support Engineer will be responsible for customer site preparation consultation, on-site installation, implementation planning, maintenance and repair of Advantest systems solutions. This will include hardware, software and networking products as well as operating systems. Install and optimize hardware/software products and configurations at customer sites. Perform on-site calibration services per Advantest recommended calibration intervals. Troubleshoot, diagnose and resolve product performance problems. Perform on-site maintenance and repair services. Ensure a high level of customer satisfaction by advising customers on preventive maintenance, best known methods/practices, and configurations, which may impact product system uptime performance. This job also entails working as account support manager, being single point of contact for all FS related activities globally, taking ownership of the whole account. Organization simplicity-everything drives through Global ASM. Escalation point for all FS related matters.
Requirements
- Bachelor's degree or experience in a related field required.
- Experience in project management.
- Fluent in English.
- Practical experience - supporting ATE equipment, Advantest 93K experience an advantage.
- Travel will be required up to 20% <24 hours' notice on travel may be experienced occasionally).
Responsibilities
- Working within established policies, processes, and procedures, deliver hardware support services for Advantest's Handler and integrated ATE system solutions.
- Solve complex problems related to system uptime or availability.
- Failure data and parts usage analysis (Excel).
- Strong teamwork and communications with local support team members and management.
- Respond to all hardware technical support needs from the assigned account(s).
- Ability to 'work-to-completion' upon short notice which requires working overtime.
- Timely and accurate completion of all administrative tasks associated with the task performed.
Benefits
- Global Bonus Program: Performance-based bonuses paid twice yearly.
- 401(k) Plan: Pre-tax retirement savings with company match.
- Medical, Dental & Vision: Multiple plan options including HMO, PPO, and HSA.
- Income Protection: Life, disability, and accident insurance at no cost.
- Flexible Spending Accounts: Healthcare and dependent care options.
- Employee Assistance Program: Free support for personal and work-related issues.
- Flexible Time Off: Accrual starts at hire, increases with service.
- Paid Holidays: 13 company holidays annually.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees
